Community Programs Assistant (II)

Participates in transporting pets to and from our clinic for spay/neuter.

Joins and facilitates food drop-offs for our pantry clients and maintains organization of the pantry storage area, including the donation area.

Assists with vaccine clinics and high-volume community events.

Supports community resource distribution efforts, including pet food deliveries and supply coordination.

Helps prepare and organiz e materials and supplies for outreach events and community programs.

Provides support for community-based events, including tabling efforts, educational workshops, and canvassing to expand awareness and access to pet health services, community cat care, and Tree House programs.

Engages with and trains volunteers in various aspects of the program.

Performs other related duties as assigned by management.

● Attendance & Dependability - Is consistently at work and on time. Follows instructions and responds to management direction. Provides consistent, timely, high-quality work. Follow through on commitments. Uses time efficiently. Takes responsibility for own actions.

● Customer Service - Treats customers (internal and external) with respect and courtesy. Shows interest in, anticipates, and responds timely to customer needs and concerns. Goes beyond basic service expectations to help customers. Responds appropriately to and resolves difficult and emotional situations. Seeks ways to improve service delivery.

● Diversity - Enthusiastically works with all employees, regardless of race, gender, culture, and age. Values contributions of people from diverse backgrounds. Demonstrates respect for opinions and ideas of others. Shows awareness of and sensitivity to cultural and individual values.

● Ethics - Respects and maintains confidentiality. Tells the truth and is honest in all dealings. Avoids situations and actions considered inappropriate or which present a conflict of interest. Upholds organizational values. Does not misrepresent self or use position or authority for personal gain.

● Teamwork - Listens and responds constructively to others' views. Gives and welcomes feedback. Provides assistance to others when they need it. Shares expertise. Acknowledges others' effort and contribution. Puts the success of the team above their own interests. Creates a positive work environment.

This position is primarily field-based and requires frequent outdoor work.

Must be able to safely lift, carry, push, and/or move up to 40 pounds.

Regular physical activity is required, including bending, stooping, kneeling, crouching, climbing, balancing, and handling animals.

Frequently required to stand and walk for extended periods; occasionally required to sit.

Work is performed in a variety of settings, including outdoor locations, shelter, and clinic environments.

Continual exposure to outdoor weather conditions.

Regular exposure to animals, animal waste, cleaning chemicals, and noise typical of animal care environments.

Regular interaction with staff, volunteers, community members, and members of the public in a fast-paced, mission-driven environment.

May involve interaction with individuals in high-stress or emotionally sensitive situations.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.