Community Manager

This role supports community engagement and growth initiatives while coordinating an existing network of community moderators.

The focus is on:

• Designing and executing engagement initiatives
• Driving participation in in-app book communities
• Coordinating moderators so campaigns and content are aligned with strategy and executed consistently
• Acting as a brand presence in select community spaces

This positions the role between a Community Coordinator and a Community Growth Manager , with room to grow in scope over time.

Scope of Work

• Ideate and execute community initiatives that drive engagement and retention
• Grow in-app communities membership and increase participation in book discussions.
• Develop and execute strategies that build anticipation and spark conversations around our upcoming stories.
• Test organic growth initiatives (e.g. reviews drivers, sharing competitions)
• Recruit and activate in-app community super users
• Monitor engagement metrics and community feedback to understand what excites and motivates our users. Use these insights to refine community strategies and initiatives, ensuring continuous growth and engagement

• Organize virtual events such as author interviews, book club meetings, and reading challenges to keep the community engaged and connected with our stories and authors.
• Coordinate promotion of events and initiatives across CRM, in-app communities, and social channels
• Align moderators on campaign goals, timelines, and messaging