Community Manager

Co-ordinate with all departments including Events Team to address all the concerns and other arrangements to maintain Front Office functions properly.

Ensure specific processes/manual is followed.

Manage/track amount collected for temporary badges.

Ensure compliance of regulations/requirements of JLL management.

Participate in Emergency Evacuation procedures including crisis management and business continuity.

Develop the necessary policies and procedures required for all functions within the scope of Front Office.

Responsible for ensuring availability of safety and directory signage.

Preparation of all required reports/participation in internal/external audits in respect of Front Office.

Ensure training of front office /CX staff as per relevant training calendars.

Manage Front Office Executive and Experience Ambassador rosters and ensure complete handing/taking over.

Govern overall performance of Front office executive & Experience Ambassador as per defined roles & responsibilities.

Conducting Bay Connects/ Focus Connects/Safety Champion connect as per the schedule.

Connecting with the Leadership and Senior Managers to understand any concerns proactively and to build rapport.

Conducting monthly Food Committee Meetings (FCM) and closing the issues raised in a timely manner.

Analyzing results/outcomes of monthly connects and updating the leads.

Following up on the open points raised during any connects till closure.

Conducting the POY surveys on regular basis and analyzing the results to understand the root cause and enable implement corrective and preventive actions areas.

Communicating the plan of action /closure to the projects/teams in respect of observations from Bay Connects, Focus Connects, Safety Champion connects, FCMs and Senior Management Connects.

Documentation and escalation of COVID protocol violations as per the guidelines.

Desired or preferred experience and technical skills: Computer knowledge

Required Skills and Experience: Verbal/written communication skills, Vendor/people management, planning, ability to prioritize / organize

The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data