Community Manager

Job role: Community Manager (26293) Location: Poole, Dorset Salary: £14,996.80 per annum, plus benefits Hours: Monday-Friday 9am-12.30pm (17.5 hours per week) Who are we? FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies. FirstPort is a member of the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman. The Job Role As a Community Manager, you will play a key role in supporting our vision of becoming the UK's leading property manager. Based at a prestigious later living housing development, you will provide an efficient and cost-effective management service while creating a welcoming, friendly and courteous environment for homeowners. You will help foster vibrant and engaging communities that enhance residents' quality of life by developing strong, trusted relationships with homeowners and their families, as well as building valuable partnerships within the local community. The role also involves organising and delivering high-quality events and a varied social and wellbeing programme, encouraging prospective customers to engage with and experience the community, and ensuring robust procedures are in place to safeguard the safety, security and wellbeing of all residents. Main Responsibilities Effectively manage all customer feedback including complaints, ensuring that service improvements are introduced, improving in line with feedback received. Working closely with external Sales Relationship Managers, advise additional support based on homeowners personal needs. To coordinate the distribution of annual service charges and billing, ensuring homeowners are informed of changes and responding to any feedback. Coordinate the Resident’s Association, and homeowner focus groups, ensuring they are operated effectively. Arranging General Meetings with homeowners and resident’s associations to discuss the management of the property and general expenditure. Minuting the meeting and making sure actions are carried out. Promote good communication and relationships between homeowners and their families and our partners and suppliers. Work closely with Bistro management to ensure the bistros are providing the best service to our homeowners and the bistros are clean and well maintained. Setting up events and activities and working with other Community Managers as well as homeowners and their families Monthly reporting to management and constantly providing insight gathered from the homeowners on service improvements or areas we can improve on. Reporting on KPIs and client reporting. About you Customer service - a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment. Communication - a natural communicator, with the ability to resolve issues and complaints effectively Health & Safety - an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations IT - able to operate Microsoft Office applications, and confident in learning new systems Administration - organised, methodical and experience of keeping accurate records Personal - an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative. The Benefits Our customers deserve the best and the same applies to our people. We’ll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues. Diversity We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process. Ready to Apply? Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions.