Community Manager
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Key skills for this role
About the Role
Driven Properties seeks an experienced Community Manager to oversee branded residential developments in Dubai. The role involves managing owner associations, service charge disputes, and resident engagement programs while upholding brand standards.
Key Skills for This Role
Responsibilities
- Act as primary liaison between owners association board, unit owners, tenants, and management company
- Manage day to day community operations of branded residential development
- Oversee service charge collection, arrears follow up, and budget tracking
- Plan, coordinate, and minute Annual General Meetings and Extraordinary General Meetings
- Manage and evaluate FM contractors, soft service providers, and security teams
- Handle owner and tenant complaints, escalations, and neighbor disputes
- Coordinate move in and move out logistics and enforce community rules
- Develop and deliver resident engagement programs reflecting brand identity
- Maintain accurate records of owner register, unit usage, service charge accounts, and contractor performance
- Liaise with brand hotel or operator for alignment on shared services
- Monitor community KPIs and report regularly to senior management
- Manage reserve fund planning inputs and preventive maintenance schedules
Requirements
- Act as primary liaison between owners association board, unit owners, tenants, and management company
- Manage day to day community operations of branded residential development
- Oversee service charge collection, arrears follow up, and budget tracking
- Plan, coordinate, and minute Annual General Meetings and Extraordinary General Meetings
- Manage and evaluate FM contractors, soft service providers, and security teams
- Handle owner and tenant complaints, escalations, and neighbor disputes
- Coordinate move in and move out logistics and enforce community rules
- Develop and deliver resident engagement programs reflecting brand identity
- Maintain accurate records of owner register, unit usage, service charge accounts, and contractor performance
- Liaise with brand hotel or operator for alignment on shared services
- Monitor community KPIs and report regularly to senior management
- Manage reserve fund planning inputs and preventive maintenance schedules
Full Job Posting
Overview
- We are seeking an experienced Community Manager who has operated at the intersection of owners association management and branded residential living in Dubai.
Requirements
- Act as the primary liaison between the owners association board, individual unit owners, tenants, and the management company
- Manage the day to day community operations of a branded residential development
- Oversee service charge collection, arrears follow up, and budget tracking
- Plan, coordinate, and minute Annual General Meetings and Extraordinary General Meetings
- Manage and evaluate FM contractors, soft service providers, and security teams
- Handle owner and tenant complaints, escalations, and neighbour disputes
- Coordinate move in and move out logistics, enforce community rules, and issue violation notices
- Develop and deliver resident engagement programmes
- Maintain accurate records of the owner register, unit usage, service charge accounts, and contractor performance
- Liaise with the brand hotel or operator where applicable
- Monitor community KPIs and report regularly to senior management
- Manage reserve fund planning inputs and preventive maintenance schedules
Benefits
- Competitive salary, based on experience and market benchmarks
- Employment visa and comprehensive medical insurance coverage
- Company laptop and all necessary tools
- Structured onboarding and training programme
- Dynamic, growth oriented work environment
- Exposure to diverse, high value portfolio of residential and commercial properties
- Access to Driven's proprietary CRM, systems, and technology stack
- Collaborative, high performance team culture
- Clear opportunities for career progression
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