Community Manager
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Key skills for this role
About the Role
Driven Properties is seeking an experienced Community Manager to oversee branded residential developments in Dubai. The role involves acting as liaison between owners association, unit owners, and management, managing operations, service charge collection, and resident engagement.
Key Skills for This Role
Responsibilities
- Act as primary liaison between owners association board, unit owners, tenants, and management company
- Manage day to day community operations of branded residential development
- Oversee service charge collection, arrears follow up, and budget tracking
- Plan, coordinate, and minute Annual General Meetings and Extraordinary General Meetings
- Manage and evaluate FM contractors, soft service providers, and security teams
- Handle owner and tenant complaints, escalations, and neighbour disputes
- Coordinate move in and move out logistics, enforce community rules, issue violation notices
- Develop and deliver resident engagement programmes
- Maintain accurate records of owner register, unit usage, service charge accounts, contractor performance
- Liaise with brand hotel or operator where applicable
- Monitor community KPIs and report regularly to senior management
- Manage reserve fund planning inputs and preventive maintenance schedules
Requirements
- Experience in owners association management and branded residential living in Dubai
- Knowledge of Dubai's OA regulatory framework
- Strong interpersonal and communication skills
- Operational precision and people skills
Full Job Posting
Overview
- We are seeking an experienced Community Manager who has operated at the intersection of owners association management and branded residential living in Dubai.
- This is not an entry level property role — we need someone who has sat across the table from unit owners, navigated service charge disputes, maintained brand partner relationships, and built genuine communities within premium developments.
Requirements
- Act as the primary liaison between the owners association board, individual unit owners, tenants, and the management company — maintaining trusted relationships across all stakeholders
- Manage the day to day community operations of a branded residential development, upholding the standards expected by both the OA and the brand partner
- Oversee service charge collection, arrears follow up, and budget tracking in coordination with the finance team
- Plan, coordinate, and minute Annual General Meetings and Extraordinary General Meetings, ensuring quorum, procedural compliance, and clear owner communication
- Manage and evaluate FM contractors, soft service providers, and security teams, holding them accountable to SLA and brand standards
- Handle owner and tenant complaints, escalations, and neighbour disputes with professionalism, neutrality, and documented follow through
- Coordinate move in and move out logistics, enforce community rules, and issue violation notices where required
- Develop and deliver resident engagement programmes — community events, seasonal activations, owner communications — that reflect the brand identity of the development
- Maintain accurate records of the owner register, unit usage, service charge accounts, and contractor performance
- Liaise with the brand hotel or operator where applicable to ensure alignment on shared services, staff presentation, and resident facing standards
- Monitor community KPIs — satisfaction scores, response times, open issues — and report regularly to senior management
- Manage reserve fund planning inputs and preventive maintenance schedules in coordination with the technical team
Benefits
- Competitive salary, based on experience and market benchmarks
- Employment visa and comprehensive medical insurance coverage
- Company laptop and all necessary tools to perform effectively
- Structured onboarding and training programme to ensure full integration from day one
- A dynamic, growth oriented work environment within one of Dubai’s leading asset management firms
- Exposure to a diverse, high value portfolio of residential and commercial properties across the UAE
- Access to Driven's proprietary CRM, systems, and technology stack
- A collaborative, high performance team culture that values accountability, innovation, and excellence
- Clear opportunities for career progression within a growing asset management platform
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