Community Health Worker

• Identify socio-economic issues that affect patients' overall health and develop health/social management plans and goals.
• Assist patients in accessing healthcare and social service resources to address identified barriers.
• Support care coordination through appointment scheduling, form completion, and chronic condition management.
• Provide interpretation services during in-person and telehealth visits and advocate for patients during care interactions.
• Conduct follow-up communication to review care plans and ensure patient understanding.
• Communicate with care team members to maintain alignment on patient updates, concerns, and care objectives.

• Inform patients via phone of scheduled pick-up time and location.
• Coordinate or arrange transportation for medical appointments based on insurance eligibility, which may include direct patient transport when appropriate.

• Record patient encounters, activities, and patient outcomes in the electronic health record system.
• Address telephone encounters, actions, and referrals in the electronic health record system in accordance with Finger Lakes Community Health policies and procedures.

• Perform other related duties as assigned by the supervisor.

• Sitting/Standing: Prolonged sitting with occasional standing or walking.
• Active Work: Frequent standing and walking, with occasional bending, crouching, or reaching.
• Computer Use: Frequent typing and prolonged screen time.
• Moderate Lifting: Regularly lifting or carrying items weighing between 15-40 pounds.
• Visual: Clear vision for reading and inspections.
• Hearing Clarity: Ability to hear conversations in person or in virtual communications.
• Noise Sensitivity: Work may require filtering background noise to focus on speech or signals.

• Health Center/Clinic: Work within a healthcare facility, interacting with patients and staff.
• Outreach: Outreach work within community and field settings, engaging with underserved and at-risk communities.
• Moderate-Paced: Dynamic environment that requires both productivity and accuracy to reach goals and project objectives.
• Office Hours: Standard business hours, with occasional extended shifts based on clinic needs.
• On-Call Hours: Outside of standard office hours, including evenings and sometimes weekends

• High school diploma or equivalent is required.
• Associate or bachelor’s degree in public health, social work, human services or other related field is preferred.

• 2+ years in a healthcare or customer service setting preferred.
• Tested proficiency for communication in Spanish is required.
• A valid government-issued photo identification document is required.
• A valid New York State driver’s license in compliance with FLCH driver’s policy is required.
• Current New York State automobile insurance in compliance with FLCH underwriting agreement is required. Policy limits should reflect $100,000/$300,000/$100,000 coverage.
• Policy limits should reflect $100,000/$300,000/$100,000 coverage.
• Certification in medical or community interpretation from a recognized accrediting body (e.g. CCHI, NCMI) in accordance with FLCH policy is required.
• Applies working knowledge of community health principles in outreach and support programs.
• Able to collaborate across roles to achieve shared outcomes.
• Uses judgement to adapt communication style to various audiences and situations.
• Applies sound reasoning while analyzing problems and implementing effective solutions.Community Health Worker.

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