Community Connections Manager

2. Storytelling & Culture Building

Partner with the interdisciplinary team to share stories appropriately through internal and external communication channels, including displays, celebration spaces, bulletin boards, etc

Welcoming new team members and facilitating residents moving in

3. Resident and Community Support Services

Respond to inquiries by phone or in person with professionalism, empathy and discretion, directing individuals to appropriate supports as needed

Maintain visitor logs, deliveries, and correspondence accurately and confidentially.

Provide administrative support, care conference booking, organizing resident transportation, mailing resident billings, liaising with community partners, office supply inventory, other administrative tasks as assigned

Supporting the interdisciplinary team with the resident move-in process

Supporting residents and families to navigate the Home’s services

Support residents with access to their Resident Trust Accounts as needed

Monitor front entrance to ensure resident safety and awareness of entry/exit activity

Monitor the Home’s surveillance system

Conduct monthly audits as assigned

4. Collaboration & Communication

Participate in daily or weekly team huddles to share resident and/or family feedback

Share home’s content of events and special moments with the Communication Team for website and social media posts.

Manages the Optisign content and functionality

Assist in the production and distribution of Home communiqués under the direction of the Executive Director

Support facilitation of resident/family satisfaction surveys and team member engagement survey

Participate in home-wide continuous quality improvement activities.

Other duties as assigned and or indicated in Job Task Inventory

Qualifications:

The qualifications needed to join our family are as follows:

Diploma in Social Services, Community Development, Communications, or Gerontology

Experience in long-term care, senior living, community support, or social services

Compassionate, approachable, and emotionally intelligent communicator.

Strong interpersonal and storytelling abilities; comfortable engaging with diverse individuals and families.

Excellent organizational and administrative skills with attention to detail.

Proficiency with Microsoft/Google suites, basic digital photography or media tools.

Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one,

As a condition of employment, candidates are required to submit documented results of TB testing (within the last six months or within 14 days upon hire) or a chest X-ray (within the last year), as per Public Health requirements,

Provide proof of all required vaccines. The Employer strongly recommends to “stay up to date” with the recommended vaccines. Vaccination requirements are subject to changes as determined by the employer.

Two supervisory references required

What do we offer you?

Competitive wages

Employee benefits

Employee perks

Employee and Family Assistance Program

Support for personal and professional growth

We look forward to speaking with you and Making Every Moment Matter™. Although we appreciate all applicants' interest, only those selected for further consideration will be contacted.

As part of our recruitment process, we may use secure, limited AI tools to assist with administrative tasks such as organizing applications or analyzing role alignment. These tools are used solely to support our recruitment team. All hiring decisions are made by people. We are committed to ensuring our hiring practices are equitable, inclusive, and privacy conscious. Any personal information collected or processed is handled in accordance with the Personal Information Protection and Electronic Act (PIPEDA) and our internal privacy policies.

We strive to be diverse, inclusive, fair, equitable and accessible by addressing barriers and promoting dignity and respect for all. If you require accommodation at any time during the recruitment process, please contact the hiring manager.

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