Community Care Advocate

Assist in actively linking employees to appropriate mental health treatment options (i.e Spring Health, behavioral health through medical insurance, emergent behavioral health services, and community resources) and provide support throughout applications and follow-ups as needed.

Documenting and tracking of metrics/outcomes that include but not limited to; reason for social work involvement (resource need type), demographics of employees (as available), referrals placed (where, when) and success of referrals (connection rate, outcome of referral).

Represent Spring Health and help to support/reinforce program parameters and goals.

Communicate with local points of contact and cascade any needs to Spring Health partners through routine meetings and touchpoints.

Submit reporting documentation of all client and organizational activities on a routine and timely basis.

Proactively develop relationships with key customer contacts and attend customer meetings as requested/appropriate.

Proactively promote the community care advocate service offering to employees.

What we expect from you:

A Bachelor’s degree in a related field

Proficiency in Spanish required

Experience working with diverse populations and backgrounds within the social work industry.

Experience and a depth of knowledge with connecting individuals to resources locally and outside of your local communities.

Ability to balance the needs of multiple stakeholders.

Flexibility and creativity when approaching workplace challenges.

Excellent listening, written and verbal communication skills.

Skilled in embracing diversity and inclusion amongst teams and clients.

Motivated to go above and beyond for members to provide a high-touch experience.

Tech-savvy: must be comfortable using various computer platforms and working in a tech enabled environment.

Experience helping organizations manage evolving workforce environments and norms is a plus.

Experience connecting individuals to resources quickly in times of crisis is a plus.

Experience assisting individuals through burnout, managing work-life balance, dealing with trauma and/or traumatic events is a plus.

Experience working with lower income populations who experience challenges such as food insecurity and housing instability is a plus.

The target salary range for this position is $28-$33/hour. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values