Community Associate

And that’s lunch!

A new wave of customers arrive throughout the afternoon.

You help a customer with printing and another with their invoice.

A customer in a team room says it’s too hot in their office, no problem you are on it and open a ticket in our service portal.

You’ve earned yourself another breather.

Relax and enjoy a few minutes to yourself.

Early afternoon, you sit down to organize next week’s networking event in your center – your City Manager is just a phone call / email away, if you need any guidance or assistance. You plan and write the e-invites to customers, then create, print and put-up posters on the noticeboards around the center. To your excitement, the next person to enter the center is a prospect (someone interested in joining the IWG community), so you share a few details about what makes this space so amazing for your customers and encourage them to join the network soon so they can participate in next week’s networking event – then you head back to finish putting up your posters.

The day is coming to a close.

Time to gently ask the large group in meeting room 3 to start wrapping up.

You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion.

You ensure everything’s nice and tidy, it’s time to head home.

About you

We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service.

You also need to be:

• A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old

What we offer

On top of a competitive total compensation package, you’ll enjoy:

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
• A quarterly bonus plan program, plus an hourly rate of $23.30
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.

• Notice of Affirmative Action Policy Statement - USA.pdf (79.38 KB)
• Physical Requirements for Regus Field Operations.pdf (126.11 KB)
• USA Community Associate job description 4.pdf (87.60 KB)