Communications Officer I

Education/Experience/Certifications

Knowledge, Skills and Abilities

• Knowledge of the methods of operating the communications system
• Knowledge of radio and teletype procedures
• Knowledge of the geography of the County and location of important buildings
• Skill in typing accurately on a standard keyboard at a rate of no less than 30 wpm;
• Skill in effective communication, both verbally and in writing.
• Skill in the use of computers and software applications related to the essential functions of the job.
• Ability to speak clearly; ability to hear/understand all audio communications systems (i.e. radio, telephone, etc.) within the confines of the communications center; capable of accurately viewing a computer screen (i. E. CAD, ANI/ALI, Teletype, Telephone, etc.) from a seated position as not to interfere with performing other essential duties;
• Ability to perform assigned duties daily with no deviation under extended high levels of stress.
• Ability to speak distinctly; ability to operate all communications equipment.
• Ability to solve problems within scope of responsibility; ability to deal courteously with the public under stressful conditions.
• Ability to work cooperatively in a diverse professional team and / or independently.
• Ability to establish / maintain effective working relationships with employees, county officials, vendors, and the public. Strong quality and service minded.
• Consistently demonstrates ability to respond to changing situations in a flexible manner to meet current needs and reprioritizes work as necessary.

Requirements

• The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.
• The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amounts of force frequently or constantly. Additionally, the following physical abilities are required:
• Reaching: Extending hand(s) and arm(s) in any direction.
• Standing: Standing for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
• Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Grasping: Applying pressure to an object with the fingers and palm.
• Repetitive motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
• Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Visual acuity: Have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
• Environmental Factors:
• Work is performed in a normal office environment, with office equipment; exposure to computer screens; controlled temperatures; work closely with others.
• Special/Additional Requirements:
• Subject to a complete criminal history background search, drug screening, and psychological evaluation, with acceptable results. Subject to a hearing assessment in the form of an audiogram with satisfactory results that are in alignment with industry standard.
• Worker may be required to work beyond a normal schedule to include nights, weekends, holidays, and overtime to meet the needs of the department. Variable shifts are required as dictated by the Centers staffing needs.
• This position is designated as essential personnel. In accordance with the County's personnel policy, essential personnel are critical to the continuation of key operations and services and are expected to report to work, unless otherwise directed by management, in all weather conditions.

Summary