Communication Systems Technician II

Installing, programming, diagnosing, troubleshooting, and maintaining complex two‑way radio and LMR communication systems (e.g., P25 and ASTRO 25 systems, Motorola APX radios, MOTOTRBO/DMR platforms, VHF/UHF LMR infrastructure, trunked and conventional radio networks, and dispatch consoles).

Restoring communications services quickly by identifying root cause, executing corrective actions, and verifying system performance for government and commercial sector customers.

Performing field service work, including site visits, turn-ups, cutovers, acceptance testing, signal/coverage verification, and documentation of all configurations and system changes.

Partnering with customers to plan installation and programming strategies, coordinate access, and ensure site readiness prior to system deployment.

Assisting in scope development, quoting, and estimating for service, installation, and programming projects.

Supporting preventive maintenance activities, firmware/software updates, subscriber reprogramming, and configuration management to ensure system reliability.

Making minor mechanical/electronic modifications as required (e.g., connectors, wiring, antenna adjustments, accessory integration).

Completing service tickets accurately and on time, including documentation of work performed, parts used, and recommended follow‑up actions.

Mentoring junior technicians by providing technical guidance, hands‑on coaching, best practices for troubleshooting and installation, and support in developing their skills.

Demonstrating a willingness to learn, grow, and be mentored on new technologies, equipment, and communication system platforms.

Participating in an on‑call rotation and providing after‑hours support to meet customer uptime needs.

Performing other duties as assigned.

Minimum 3+ years of experience in technical service or installation (5+ years preferred), ideally supporting two‑way radio/LMR communication systems.