Communication Solutions Specialist - SDS

Develop communication concepts, messaging frameworks and audience-focused communication strategies.

Create compelling business narratives, presentation storylines and executive communication messages.

Develop scripts, content structures and storyboards for communication initiatives across multiple formats.

Simplify complex business, process or technical information into clear and engaging communication experiences.

Ensure messaging consistency, clarity and alignment with communication objectives.

Utilize GenAI tools to support brainstorming, content refinement, multilingual adaptation and communication optimization.

Translate communication concepts into clear creative briefs for design and multimedia production teams.

Provide creative direction to ensure communication objectives are effectively reflected in final deliverables.

Collaborate with graphic designers, motion designers, video editors and other specialists throughout the development process.

Review creative outputs and provide feedback on storytelling effectiveness, audience relevance and content quality.

Partner with project teams to ensure stakeholder expectations and communication objectives are aligned.

Contribute to communication frameworks, storytelling methodologies and reusable communication assets.

Identify opportunities to improve communication effectiveness through emerging technologies and GenAI capabilities.

Stay current with best practices in communication strategy, storytelling, content design and audience engagement.

Support the evolution of AI-enabled communication workflows and content development practices.

Bachelor's degree in Communications, Marketing, Journalism, Mass Communication, Media Studies, Business, English, Instructional Design or a related discipline.

6-9 years of experience in corporate communications, business communications, communication consulting, content strategy, instructional content design, marketing communications, creative agencies or related fields.

Demonstrated experience creating communication assets across multiple formats including presentations, videos, digital content, executive communications, campaigns and multimedia storytelling.

Experience working with cross-functional or global stakeholders to deliver communication initiatives from concept through execution.

Excellent written and verbal communication skills in English.

Strong storytelling, copywriting and content structuring capabilities.

Ability to simplify complex business, technical or process information into engaging and audience-friendly communication.

Strong presentation storytelling and executive communication development skills.

Experience developing storyboards, scripts, communication journeys and multimedia content.

Understanding of visual communication, information design and presentation design principles.

Ability to create communication experiences across multiple channels and formats.

Strong stakeholder management and communication consulting capabilities.

Ability to manage multiple communication initiatives simultaneously.

Excellent coordination skills with the ability to work effectively across business stakeholders, creative teams and production specialists.

Strong planning, prioritization and organizational skills.

Proficiency in Microsoft 365 (PowerPoint, Word, Excel, Teams and SharePoint).

Familiarity with creative production workflows and Adobe Creative Cloud applications.

Experience using GenAI platforms (e.g., Microsoft Copilot, Adobe Firefly, Google Vertex AI or equivalent) for communication planning, content creation, script development, ideation, summarization and creative exploration.

Ability to write effective prompts, critically evaluate AI-generated outputs and apply responsible AI practices in communication development.

Understanding of branding, visual communication and design principles.

Strong stakeholder management, collaboration and communication skills.

Excellent planning, prioritization and project coordination abilities.

Knowledge of multimedia production processes and Adobe Creative Cloud.

Experience working in a Global Capability Center (GCC), multinational organization or creative agency environment.

Exposure to change management, business transformation or employee communication initiatives.

Understanding of video production, motion graphics and multimedia communication workflows.

Experience contributing to AI-enabled communication processes, content automation or knowledge management initiatives.

Highly organized and structured

Proactive and self-driven

Strong follow-up and ownership mindset

Ability to manage multiple priorities

Collaborative team player