Commercial Services Advisor (Langley Collaboration Centre)

We are currently seeking a Commercial Services Advisor to join our team.

The Commercial Services Advisor provides day-to-day assistance and support to the commercial and or business banking sales team to enable them to effectively build relationships and engage in business development.

The Commercial Services Advisor will provide support and assistance in, but not limited to: financial analysis, collections, reporting, and responding to member enquiries, determining their needs and providing assistance or referring to appropriate expert.

Here’s what would be included as a part of your typical day

• Reports: Assists with the preparation of reports; reviews and completes assigned tasks on reports, including contacting branch or other stakeholders for follow-up or action, as required; ensures that appropriate action or follow-up is completed; and ensures the timely submission and retention of reports for audit purposes.
• Financial Analysis: Assists with completion of credit investigations, searches, preparing applications and related documentation; maintains all credit and non-negotiables; assists members in obtaining applicable documentation required to complete loan; and assists with profitability analysis, as required.
• Annual Reviews: Assists in completion of annual reviews by following up with members to obtain financial statements and other related documents; and assists with financial statement breakdown, as required.
• Sales and Service: Responds to member enquires in person or on the telephone, as required; identifies referral and cross-selling opportunities (master cards, deposit accounts, etc.) and directs member/client to appropriate branch expert; completes or assists member to complete credit/debit card applications or other paperwork, as required; sets up and updates customer automated funds transfer (CAFT) users, maintains BOB for users, administers strata and municipal accounts and completes wire transactions; accepts referrals and completes necessary applications or documentation, including members signature, if required; and participates in the onboarding process of new members.
• Collections: Reviews NSF and delinquency reports and with follows-up as required; and assists with documentation to initiate and process collections activities.
• General Transactional Support: Support out of order (OOO) collateral and Watch List; overdraft processing; draw documentation and funding advances; generate loan security; register and maintain personal property security act (PPSR) and insurance renewals; and all other duties as required.

• High school diploma and completion of a Certificate (1 year or less) or equivalent combination of education and experience required
• College, Trade or Tech School Diploma (2 years) preferred
• 2 years experience in lending and/or securities administration role required
• Foundational lending experience preferred
• Demonstrates strong interpersonal skills with the ability to develop long-term business relationships
• Effective time management and organizational skills along with the ability to multi-task
• Strong attention to detail and a high degree of accuracy
• Proficient in computer software programs e.g. Microsoft Office
• Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.