Commercial Operations Manager I
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Key skills for this role
About the Role
Manage revenue performance reporting, operational processes, and CRM strategy while leading cross-functional initiatives and mentoring team members in Revenue Operations.
Key Skills for This Role
Full Job Posting
Revenue Strategy & Performance Intelligence
- Own end-to-end revenue performance reporting across the full funnel: pipeline generation, conversion, merchant onboarding, retention, and expansion revenue.
- Design and maintain executive-level dashboards and reporting frameworks that surface actionable insights for senior leadership and the Board.
- Lead quarterly and annual revenue planning cycles, including capacity modeling, pipeline coverage analysis, and forecast accuracy reviews.
- Proactively identify revenue risks, trends, and growth opportunities through structured analysis, and make strategic recommendations to leadership.
- Define and govern the company's revenue metrics taxonomy, ensuring consistent definitions and reporting standards across BD, AM, Finance, and Product.
Go-To-Market Operations
- Own the operational design and continuous improvement of go-to-market processes across Business Development and Account Management functions.
- Lead the development and rollout of scalable playbooks, SOPs, and operational frameworks that improve team efficiency and performance consistency.
- Partner with BD and AM leadership to identify structural bottlenecks, design solutions, and drive implementation across teams.
- Oversee lead allocation strategy, routing logic, and pipeline governance, ensuring optimal coverage, speed-to-contact, and conversion across all channels (inbound, channel partnerships, referrals, and internal transfers).
- Lead territory design, segmentation strategy, and capacity planning in partnership with BD leadership.
Account Management Operations
- Define and govern operational standards across the Account Management function, including performance tracking frameworks, health scoring, and renewal/expansion pipeline visibility.
- Lead operational initiatives that improve AM efficiency, client retention outcomes, and expansion revenue performance.
- Own bandwidth management and internal transfer processes to ensure optimal resource allocation across AM teams.
- Partner with AM leadership to build structured QBR and performance review cadences.
Crm & Revenue Tech Stack Ownership
- Own the strategy, governance, and ongoing optimization of the CRM and broader revenue tech stack.
- Lead CRM architecture decisions including workflow automation, pipeline configuration, data modeling, and integration with adjacent tools (marketing automation, BI, finance systems).
- Define and enforce data quality standards, field governance, and pipeline hygiene requirements across all revenue teams.
- Evaluate, onboard, and embed new revenue tooling, managing vendor relationships and change management internally.
- Drive adoption across BD and AM through structured enablement programs and accountability frameworks.
Cross-Functional Leadership
- Serve as the primary RevOps stakeholder in cross-functional initiatives involving Product, Finance, Risk, Marketing, and Partnerships.
- Lead the operational design for new channel partnerships, product launches, and market expansions, translating strategic intent into executable operational plans.
- Represent Revenue Operations in leadership forums, contributing to company-wide planning and prioritization decisions.
- Manage operational dependencies across merchant onboarding, product integrations, and partner go-lives, ensuring timely and high-quality execution.
Team & Capability Development
- Mentor and develop junior members of the Revenue Operations function, building team capability and operational maturity over time.
- Champion a culture of structured problem-solving, data-driven decision making, and continuous improvement across commercial teams.
- Contribute to the long-term build-out of the RevOps function, including headcount planning, process maturity roadmaps, and tooling strategy.
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