Commercial Operations Executive

Description

• We are looking for a Program Management Executive (Implementations) with strong technical operations skills to support Tabby’s merchant and channel partner ecosystem.
• This role sits at the center of our cross-functional engine — working closely with various departments to ensure merchants are set up for success from day one.
• You will play a key role in technical onboarding, operational coordination, and product rollout execution.
• Your work ensures that merchants implement Tabby in the most optimal way and deliver a seamless payment experience across all touchpoints.
• This is a fast-paced role that requires someone who is detail-oriented, proactive, and comfortable navigating both technical concepts and business conversations.
• If you enjoy solving operational challenges, improving processes, and working across multiple teams to deliver merchant success at scale — this role is for you.### **Key Responsibilities**
• Serve as the primary operational and technical liaison between Tabby and partner merchants, coordinating closely with Risk, Integrations, BD, and Key Account teams.
• Oversee merchant and channel partner technical onboarding, including documentation preparation, testing coordination, tracking progress, and ensuring timely activation.
• Manage merchant data-enablement workflows, ensuring required data is captured, validated, and aligned with risk and underwriting requirements.
• Lead and manage negotiations with merchants about technical requirements, ensuring they understand Tabby’s data, integration, and compliance needs while balancing business objectives.
• Coordinate cross-functional alignment on product rollouts by preparing merchant-facing materials, supporting GTM plans, and ensuring seamless execution across teams.
• Analyze merchant performance and integration health, identify operational gaps, and propose improvements to enhance the merchant experience.
• Own and improve internal documentation and SOPs, ensuring processes around onboarding, integration, and partner success are scalable and standardized.
• Support BD teams during technical discussions with merchants, ensuring commitments made during sales cycles align with product and risk capabilities.

Skills, Knowledge & Expertise

About Tabby