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Commercial Operations Coordinator
KAYAK
London, KSA
Full Time
Entry
Hybrid
4 weeks ago
Data AnalysisProcess ImprovementGoogle WorkspaceCommunicationProject CoordinationCRM
Free
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Data AnalysisProcess ImprovementGoogle Workspace
About the Role
KAYAK is seeking a Commercial Operations Coordinator to support global business activities and scale internal processes within the Operations team. The role involves improving commercial performance, streamlining workflows, maintaining documentation, and collaborating with cross-functional teams.
Key Skills for This Role
Data AnalysisProcess ImprovementGoogle WorkspaceCommunicationProject CoordinationCRM
Responsibilities
- Support foundational initiatives and projects that improve commercial performance and strengthen partner relationships
- Help streamline day to day workflows for Account Owners by improving processes and maintaining data accuracy
- Maintain and improve the internal wiki and documentation used by the global commercial team
- Develop working knowledge of KAYAK's internal systems to provide guidance and troubleshooting support
- Collaborate with Analytics, Engineering, Legal, and Finance to support commercial roadmaps
- Support the rollout of new tools and features, including drafting communications and coordinating testing
- Contribute to training sessions and knowledge sharing initiatives
Requirements
- At least 1 year of working experience in operations, coordination, account support, sales/business development enablement, or related roles
- Comfort working with data
- Strong written and verbal communication skills in English
- Organized, adaptable approach
- Collaborative mindset
- Strong knowledge in Google Workspace
Full Job Posting
Role Overview
- KAYAK is seeking a Commercial Operations Coordinator to support our global business activities and scale internal processes and initiatives within our Operations team.
- We are looking for a data driven self starter with the ability to navigate a fast paced agile environment to support our global Account Management team.
In This Role, You Will
- Support foundational initiatives and projects that improve commercial performance and strengthen partner relationships across airline, hotel, car, and vacation clients.
- Help streamline day to day workflows for Account Owners by improving processes, maintaining data accuracy, and driving efficiency across the global organisation
- Maintain and improve the internal wiki and documentation used by the global commercial team
- Develop working knowledge of KAYAK's internal systems to provide guidance and troubleshooting support to the wider team
- Collaborate with Analytics, Engineering, Legal, and Finance to support commercial roadmaps and contribute data informed insights to cross functional decisions
- Support the rollout of new tools and features, including drafting communications, coordinating testing with relevant teams, and documenting outcomes
- Contribute to training sessions and knowledge sharing initiatives that help the broader commercial team build confidence and self sufficiency
Please Apply If You Have
- At least 1 year of working experience in operations, coordination, account support, sales/business development enablement, or related roles
- Comfort working with data: you enjoy using numbers to understand problems and communicate findings clearly to different audiences
- Strong written and verbal communication skills in English, with the ability to translate complex processes into clear, accessible guidance
- An organised, adaptable approach — you manage competing priorities well and stay effective when things shift
- A collaborative mindset: you work well across teams and time zones, ask questions openly, and share knowledge generously
- Strong knowledge in Google Workspace; experience with Atlassian tools (Jira, Confluence) or a CRM system such as Salesforce is a plus
- Curiosity about travel technology or digital platforms
- Curiosity about AI and emerging technologies, including hands on experience using LLMs
Workplace
- This role is required to work from our London office 3 days per week.
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