Commercial Account Manager (Manchester)

What you will do:

• Take ownership of your territory and build pipeline through customer, prospect and channel-partner engagement.
• Identify new business, cross-sell and upsell opportunities across the Sophos portfolio.
• Manage a funnel of inbound leads, prioritising responses in line with service-level agreements while proactively creating new sales opportunities.
• Process quotes, deal registrations, licensing requests and other sales tasks accurately, efficiently and in line with internal policies.
• Understand the end-to-end deal process and work with cross-functional teams to resolve issues and progress opportunities quickly.
• Maintain accurate CRM records, including customer conversations, competitive information, decision-making criteria and agreed next steps.
• Achieve agreed sales goals and performance expectations across calls, emails, tasks and other sales activity.
• Deliver a best-in-class customer and partner experience while contributing positively to the growth of our channel business.

What you will bring: