Collision CSR

Working Relationship

Customer Responsibilities

• Make customers feel welcome by greeting them in a friendly and courteous way and directing them to their desired destinations.
• Ensure that customers enjoy their shopping and buying experience by providing a courteous and friendly environment.
• Ability to handle customers with outstanding balances firmly and tactfully.
• Resolve difficult matters in a diplomatically approached.
• Contribute to team effort and JENKINS customer-centered service philosophy.

Transaction Responsibilities

• Perform accounts receivable functions accurately and on time by actively listening and carefully following instructions and procedures.
• Tasks include:
• Assist with answering incoming calls with standard greeting.
• Set up appointments for estimates.
• Provide information to insurance company and customers when requested by faxing estimates, invoices, tow bills and other sublets.
• Process and collect all accounts receivable.
• Work closely with estimators and insurance adjusters to process all claims paid according to COD company policy.
• Process and collect all payments (cash, checks, credit cards, atm etc.) by stamping RO’S and initialing.
• Close daily all body shop repair orders by following company COD policy.
• Post timecards and prepare them for payroll by checking overtime, shop-time, un-accounted time and inform office and body shop manager.
• Distribute all body shop warranty repairs to warranty department.
• Process body shop deposit by entering payment info in comment area in the RO, write repair order # on check, stamp back of the check with JENKINS Beavercreek deposit stamp and make necessaries copies for body shop files.
• Inform all body shop estimators of unknown checks received via e-mail, by telephone, and by placing a copy of the check in their in box.
• Process and mail all body shop authorized refunds to customers and insurance company.
• Process and post all body shop purchase orders and obtain necessary authorization and information such as repair order #, customer name, etc.
• Attach purchase orders to the invoices, code them with invoices # and bring them to accounts payable person in the business office.
• Post all sublets to repair orders online number six.
• Keep track of receivables by estimator and provide report to office and body shop manager.
• Review all open RO’S and inform the body shop and office manager of any RO that is open, and vehicle is no longer in company lot.
• Review with office manager accounts receivables schedule.
• Mail and monitor on a monthly basis parts invoices rebate.
• Meet with body shop and office manager to review direct pay insurance and customers discrepancies on customer repairs.
• Commence the process for non-collectable outstanding balances for proper documentation to present in small claims court by pulling paperwork needed it to review with corresponding manager and office manager. To send certify letter, file small claims and hire proper serving of documentation to defendant