Collections Support Specialist (Hybrid)

About the role:

Responsibilities:

• Manage the daily email case queue, ensuring timely assignment and resolution within 24–48 hours to meet service standards.
• Oversee the full lifecycle of UCC filings and terminations while maintaining accurate, searchable, and auditable records within Salesforce.
• Process and audit legal fees, defaults, wires, and write-offs, ensuring accurate system entry and transparent reporting.
• Perform manual skip tracing and resolve data gaps using critical thinking to maintain accurate account information.
• Maintain daily dialer metrics in Google Sheets and review, approve, and execute payments on a consistent schedule.
• Support high-priority projects and administrative tasks while identifying opportunities to improve processes and drive efficiency.

Requirements: