Collections Specialist

The Collections Specialist reports to the Billing Manager and is responsible for making outgoing calls to collect balances due as well as receiving incoming calls to answer billing questions.

The Collections Specialist's role is to provide support to the Billing Department by taking incoming phone calls and answering billing questions, or taking payments by phone.

Outgoing calls can also be made to work on aging patient balances.

Accuracy and confidentiality are extremely important in this role.

This is an in person, hourly role.

Minimum Requirements: HS Diploma, Good Attitude, Understanding of HIPAA,

Critical Skills: Communication (both written and verbal), Confidentiality, Attention to Detail, De-escalation skills, Strong Math skills

Education & Experience: HS Diploma or GED required; Previous Collections Experience preferred, Posting Experience preferred