Collections Representative

KEY RESPONSIBILITIES / DUTIES

• - Manage all outstanding balances for customers and obtain payments by EFT, Cheque’s and Credit Cards reconciling all open payments for account payable. - Maintain record of all customers past payments and inform customer of same and prepare non-note lease rental payment schedule for customers. - Determines most effective and economical means of collection for each account; applies standard due diligence practices to collect monies owed; composes correspondence requiring knowledge of procedures and practices in collections and also sends a variety of standard collection letters. - Advises debtor with past due accounts of proper payment schedules and the principles of credit standings - Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments, customer reconciliations and processing journal entries. - Provide customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments. - Administer all collections according to required policies and procedures and perform all credit function and assist customers in obtaining any missing documentation as requested (invoices/statements) - Prepare an efficient payment schedule for all customers by evaluating all documents in collection systems and negotiate payments with customers if a dispute can’t be resolve. (settlement and payment plans) - Maintain records of all collection accounts by reviewing age trial balance in a weekly basis and collecting on the highest outstanding balance/oldest outstanding accounts in order to reduce delinquency and bad debt. - Accountable for reducing delinquency for assigned accounts. - Perform all audit activities and prepare all corrective plans for collection procedures. Working with sales representatives in all processes to ensure account reconciliation is complete and understood by customer. - Develops and maintains a positive working relationship with internal and external customers. - Managing incoming calls from our online customer service line to ensure all calls receive a live agent to assist with any inquires - Recommends accounts to be turned over to collection agencies or for litigation; prepares report of historical data to substantiate action to be taken. - Results oriented communication and team interaction. - Perform other assigned tasks and duties necessary to support the Credit Department. - Provides credit references to our customer's suppliers, as requested.
• SKILLS/QUALIFICATIONS - Excellent oral and written communication skills. - Post-secondary degree and/or completion of community college courses in accounting related field. - 2-5 years of previous work experience as collections representative. - Ability to handle multiple tasks with deadlines. - Detail oriented. - Highly motivated, self-starting team player. - Strong PC skills, experience using word-processing and excel spreadsheet applications. (V look up’s , pivot tables, macros. ) - Works under limited supervision. - ERP Accounting systems (5 years SAP experience required).