Collections Representative

Work Location: This is an onsite position at our Mason office.

Compensation: $16-$22/hour based on experience

Training Schedule: 2 Weeks Training/4 Weeks Nesting Monday-Friday 8A-5P

Production Schedule: After training and nesting - the production schedule is 8am-5pm 4 days a week and 10am-7pm 1 day a week

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver.

Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Build Your Future!

Come join our thriving team as a Onsite Collections Representative!

We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI?

• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
• Call consumers to secure payments on past due student loan accounts. Each call is unique…you’ll never get bored!
• Our Collections Representatives also need to ensure that all work is performed in compliance with company policies as well as local, state and federal collections laws and regulations. Detail-oriented people are a great fit!
• High School diploma or equivalent
• Access to high-speed Internet required.
• FDCPA knowledge preferred.
• Professional phone etiquette and solid negotiating skills.
• Positive attitude and strong customer service aptitude.
• Ability to problem solve and multitask.
• Willingness to maintain confidentiality.
• Ability to remain in a stationary position 95% of the time. We need you doing what you do best, reaching out to our consumers!
• Ability to exchange accurate information effectively over the phone.