Collections Officer
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Key skills for this role
About the Role
NAYLA is seeking a proactive Collections Officer to manage overdue accounts, recover outstanding payments, and negotiate repayment arrangements. The ideal candidate has at least 1 year of collection experience and strong communication skills.
Key Skills for This Role
Responsibilities
- Contact customers via phone calls, emails, and in person meetings to recover overdue payments
- Negotiate payment plans and repayment schedules with delinquent customers
- Maintain accurate records of all communication and payment agreements
- Monitor accounts to identify outstanding debts or payment delays
- Ensure timely follow up on overdue accounts to minimize risk of bad debts
- Adhere to company policies and legal regulations related to debt recovery
- Handle customer information with confidentiality and professionalism
- Prepare detailed reports on collection activities, including recovered amounts, outstanding debts, and customer feedback
- Maintain a professional and empathetic approach when dealing with customers
- Resolve disputes and address customer inquiries regarding their accounts
- Work closely with Accounts Receivable, Sales, and Legal teams to resolve complex cases
Requirements
- Bachelor's degree in finance, Accounting, Business Administration, or related field (preferred)
- Minimum of 1 year of experience in Collection
- Strong understanding of regulatory requirements and compliance standards relevant to financial services, including Saudi Central Bank regulations
- Excellent analytical, problem solving, and decision making skills
- Strong communication and interpersonal skills
Full Job Posting
Job Description
- We are seeking a proactive Collection Officer to manage overdue accounts, recover outstanding payments, and negotiate repayment arrangements.
Responsibilities
- Contact customers via phone calls, emails, and in person meetings to recover overdue payments.
- Negotiate payment plans and repayment schedules with delinquent customers.
- Maintain accurate records of all communication and payment agreements.
- Monitor accounts to identify outstanding debts or payment delays.
- Ensure timely follow up on overdue accounts to minimize risk of bad debts.
- Adhere to company policies and legal regulations related to debt recovery.
- Handle customer information with confidentiality and professionalism.
- Prepare detailed reports on collection activities, including recovered amounts, outstanding debts, and customer feedback.
- Maintain a professional and empathetic approach when dealing with customers.
- Resolve disputes and address customer inquiries regarding their accounts.
- Work closely with the Accounts Receivable, Sales, and Legal teams to resolve complex cases.
Qualifications
- Bachelor’s degree in finance, Accounting, Business Administration, or a related field (preferred).
- Ability to handle difficult conversations with professionalism and empathy.
- Minimum of 1 years of experience in Collection.
- Strong understanding of regulatory requirements and compliance standards relevant to the financial services sector, including knowledge of Saudi Arabian regulatory environment (e.g., Saudi Central Bank regulations).
- Familiarity with compliance frameworks, methodologies, and best practices, with experience in implementing and maintaining compliance programs and controls.
- Excellent analytical, problem solving, and decision making skills, with the ability to assess complex regulatory issues and recommend practical solutions.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders at all levels.
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