Collections Officer
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Key skills for this role
About the Role
Manage cash collection, debtor management, credit control, and reconciliations while utilizing Microsoft Dynamics 365 and Excel for reporting and analysis.
Key Skills for This Role
Full Job Posting
Cash Collection & Debtor Management
- Actively chase outstanding payments via phone and email
- Maintain and manage the full debtor ledger
- Reduce overdue balances and improve cash collection cycles
- Send:
- Statements
- Payment reminders
- Final notices where required
Credit Control & Risk Management
- Set and monitor customer credit limits
- Review customer accounts and payment behaviour
- Place accounts on stop where necessary
- Work closely with sales team to ensure no orders released to overdue accounts
Reconciliations & Financial Accuracy
- Perform bank reconciliations
- Post and allocate customer payments accurately
- Reconcile customer ledgers regularly
- Manage multi-currency ledgers and ensure correct allocation
Queries, Claims & Disputes
- Handle and resolve customer queries relating to damages, shortages, and discrepancies
- Investigate issues with internal teams (warehouse, logistics, sales)
- Take ownership of:
- Claims to hauliers
- Insurance claims for damaged or lost goods
- Ensure all claims are properly documented and followed through to recovery
Reporting & Systems
- Provide weekly aged debtor reports
- Highlight:
- High-risk accounts
- Long overdue balances
- Ongoing disputes
- Strong use of:
- Excel (for analysis, tracking, reconciliations)
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