Collections Manager

The Collections Manager is responsible for managing delinquency and rent collection activities across the residential portfolio.

This role serves as the primary point of contact for past-due resident accounts and is accountable for minimizing delinquency through proactive communication, payment arrangements, legal notice administration, court coordination, eviction processing, and collection reporting.

• Monitor delinquent accounts across the Indigo portfolio and initiate collection efforts promptly.
• Contact residents regarding past-due balances through approved communication channels. Clearly communicate balances owed, payment expectations, deadlines, and available resolution options. Add in follow-up
• Develop, implement, and oversee individualized payment plans for delinquent residents, maintaining consistent communication and accountability throughout the repayment process.
• Review resident ledgers for accuracy and research account discrepancies.
• Process account adjustments related to returned payments, non-sufficient funds (NSFs), move-ins, move-outs, and other resident accounting matters.
• Collaborate with onsite teams to resolve account issues that may impact collections.
• Initiate and oversee bad debt recovery processes, including securing judgment, wage garnishment and bank levy administration, and follow-up on outstanding balances