Collections Analyst

Job Summary

Responsibilities

• Manage an assigned portfolio of customer accounts and actively drive the collection of outstanding accounts receivable.
• Review and maintain customer aging reports and prioritize collection activity based on aging, balance, risk, and payment status.
• Conduct consistent and timely follow-up with customers regarding outstanding and past-due invoices.
• Obtain and document customer payment commitments and scheduled payment dates and promptly follow up on missed or broken payment commitments.
• Proactively identify payment delays, disputes, high-risk accounts, and other collection blockers and escalate significant concerns to the Senior Manager, Collections.
• Research and resolve customer discrepancies related to invoices, payments, credits, account balances, and payment application.
• Reconcile customer accounts as they relate to invoicing, payments, credits, and outstanding receivables.
• Research and respond to internal and external inquiries regarding invoices, disputes, account balances, and payments.
• Maintain accurate, complete, and timely collection notes, customer correspondence, payment commitments, dispute statuses, and follow-up dates.
• Communicate professionally and effectively with customers regarding outstanding obligations and required actions to bring accounts current.
• Build and maintain strong working relationships with customers and internal business partners.
• Follow established collection policies, procedures, and escalation protocols while identifying opportunities for process improvement.
• Provide backup support and collaborate with other Collections Analysts as needed.
• Prepare ad hoc reporting and analysis to support collections management, audits, compliance, and financial reporting requirements.
• Participate in special projects and process improvement initiatives related to Collections and Accounts Receivable.

Qualifications

• Previous experience in collections, accounts receivable, credit, or a related finance function preferred.
• Strong organizational skills with the ability to effectively manage a portfolio of customer accounts and multiple competing priorities.
• Excellent verbal and written communication skills.
• Strong attention to detail with a high degree of accuracy and follow-through.
• Demonstrated ability to take ownership of assigned responsibilities and work independently in a remote environment.
• Strong analytical and problem-solving skills with the ability to research account discrepancies and determine appropriate next steps.
• Ability to identify potential customer payment or credit risks and escalate concerns appropriately.
• Ability to communicate professionally and confidently with customers regarding outstanding balances and payment expectations.
• Strong interpersonal skills and the ability to collaborate effectively across departments and geographic regions.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Ability to quickly learn and effectively utilize financial systems, ERP platforms, and customer payment portals.
• Ability to adapt to changing priorities and business requirements in a fast-paced, high-growth environment.
• A collaborative, team-oriented mindset with a commitment to accountability, continuous improvement, and achieving collection goals.

About the Role