Collection Specialist

We are seeking a proactive and results-driven Collection Specialist to manage rent and receivables collection for a premium residential community in North Riyadh. This role is critical to maintaining healthy cash flow, minimizing arrears, and ensuring excellent tenant relationships through professional and effective collection practices.

Key Requirements:

Minimum 3 years of experience in rent collection or receivables management within residential, commercial, or mixed-use properties

Experience in KSA or GCC real estate strongly preferred

Degree in Finance, Accounting, Business Administration, or related field

Strong knowledge of KSA rental regulations and REGA guidelines

Excellent tenant communication and relationship management skills

Fluent in Arabic and English (written and spoken) – essential

Proficiency in property management systems (Yardi, Yarn, or similar)

Strong negotiation and conflict-resolution abilities

Key Responsibilities:

Rent & Receivables Management:

Manage timely collection of rental income, service charges, utility rebills, and other receivables

Issue invoices in accordance with lease agreements and approved schedules

Implement automated reminder systems and proactive tenant communication protocols

Achieve and maintain high collection performance targets

Arrears Management:

Maintain and update comprehensive arrears tracking systems

Initiate collection protocols including calls, emails, and site visits as appropriate

Escalate delinquent accounts through established procedures

Prepare documentation for legal recovery actions and coordinate with legal counsel when required

Tenant Communication & Service:

Serve as primary point of contact for tenants on payment-related queries and concerns

Provide payment plan options and negotiate settlements in coordination with management

Handle disputes professionally and work toward mutually acceptable resolutions

Deliver responsive, courteous service that maintains positive tenant relationships

Reporting & Documentation:

Prepare regular arrears aging reports and collection performance summaries

Track write-offs and bad debt provisions; maintain accurate documentation

Monitor collection KPIs and recommend process improvements

Maintain detailed records of all collection activities, agreements, and legal actions

Coordination & Collaboration:

Work closely with Finance Manager, Property Manager, and leasing teams

Coordinate with facilities management and utility providers on meter readings and invoice reconciliation

Support utility rebilling processes for consumption exceeding standard allowances

Assist with deposit management, receipting, and cash flow reporting

Skills & Competencies:

Strong communication and interpersonal skills

Excellent negotiation and persuasion abilities

Detail-oriented with strong organizational capabilities

Persistent and results-driven approach

Proficiency in Microsoft Excel and property management software

Cultural sensitivity and ability to work with diverse international tenant base

Professional demeanor with ability to handle difficult conversations

What We Offer:

Career growth opportunity within a global real estate leader

Exposure to best-in-class property management practices

Professional development and training opportunities

Supportive team environment

Competitive compensation package

Location: Riyadh, Kingdom of Saudi Arabia Employment Type: Full-time, On-site