Collection Specialist

About the Role

Key Requirements

• At least 3 years of experience in rent collection or receivables management in residential, commercial, or mixed-use properties.
• Experience in KSA or GCC real estate is strongly preferred.
• Degree in Finance, Accounting, Business Administration, or a related field.
• Strong knowledge of KSA rental regulations and REGA guidelines.
• Fluent Arabic and English, written and spoken, is essential.
• Proficiency in Yardi, Yarn, or similar property management systems.
• Strong negotiation and conflict-resolution abilities.

Rent and Receivables Management

• Manage collection of rental income, service charges, utility rebills, and other receivables.
• Issue invoices according to lease agreements and approved schedules.
• Implement automated reminders and proactive tenant communication protocols.
• Achieve and maintain high collection performance targets.

Arrears Management

• Maintain comprehensive arrears tracking systems.
• Initiate collection protocols through calls, emails, and site visits as appropriate.
• Escalate delinquent accounts and prepare documentation for legal recovery actions.
• Coordinate with legal counsel when required.

Tenant Communication and Service

• Act as the primary contact for tenant payment queries and concerns.
• Provide payment plan options and negotiate settlements with management coordination.
• Handle disputes professionally and work toward mutually acceptable resolutions.
• Deliver responsive and courteous tenant service.

Reporting and Documentation

• Prepare arrears aging reports and collection performance summaries.
• Track write-offs and bad debt provisions and maintain accurate documentation.
• Monitor collection KPIs and recommend process improvements.
• Maintain records of collection activities, agreements, and legal actions.

Coordination and Collaboration

• Work with the Finance Manager, Property Manager, and leasing teams.
• Coordinate meter readings and invoice reconciliation with facilities management and utility providers.
• Support utility rebilling, deposit management, receipting, and cash flow reporting.

Skills and Competencies

• Strong communication, interpersonal, negotiation, persuasion, and conflict-resolution skills.
• Detail-oriented, organized, persistent, and results-driven approach.
• Proficiency in Microsoft Excel and property management software.
• Cultural sensitivity and ability to work with diverse international tenants.

Location and Employment

• Location: Riyadh, Kingdom of Saudi Arabia.
• Employment type: Full-time, on-site.

What We Offer

• Career growth within a global real estate leader.
• Exposure to best-in-class property management practices and professional development opportunities.
• Supportive team environment and competitive compensation package.