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Collection & Recovery

Bupa
Jeddah, KSA
Onsite
Discovered 1 months ago
Customer ServiceCommunicationExcelBusiness CommunicationCredit ControlDebt Collection
Free

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Customer ServiceCommunicationExcel
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Job Description

Review debtor report to arrange communication with clients.

Responsibilities

  • Address client's email replies with follow up call.
  • Reach RM for alternative Contact Information in case client is not answering the call.
  • Obtain Commitment to pay (CTP) date and save it in Collect Smart.
  • Escalate all hardship cases to line manager for support.
  • Ensure the payment allocated correctly.
  • Coordinate with credit control team for flagging.
  • Coordinate with internal departments to align membership data & premium calculation to help the department obtain the premiums on time.
  • Ensure to follow and meet the Quality Index protocol to enhance our customer experience.
  • Ensure compliance with credit control policy.
  • Follow Bupa Values, policies and procedures.
  • Abide by rules of engagement with brokers / clients as per the agreed protocol.

Skills

  • Experience in customer service or finance is desirable.
  • Good communication skills.
  • Excel knowledge & Business Communication skills.

Requirements

  • Experience in customer service or finance is desirable
  • Good communication skills
  • Excel knowledge & Business Communication skills

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