Collection Analyst

Responsibilities

• Manage and follow up on overdue accounts through calls, emails. Ensure timely collection of outstanding receivables and achieve monthly collection targets. Monitor debtor aging and prioritize collections accordingly. Negotiate payment plans and settlements with customers to recover dues. Maintain accurate records of collection activities and update systems regularly. Coordinate with internal teams such as Billing, Finance, and Cash apps to resolve disputes. Identify high-risk accounts and escalate issues proactively. Ensure compliance with legal guidelines and internal policies during collection activities. Prepare collection reports and share performance insights with management. Handle customer queries and maintain professional relationships while enforcing payments.

Qualifications

• Minimum commerce graduate. MBA Preferred with Finance Major.

Knowledge, skills, and experience

• Proficient user of Microsoft 365 collaboration tools. Hands on experience on using Oracle & Power BI preferred.
• Excellent client communication skills both written and verbal mandatory.
• Hands on experience of using Oracle ERP & client portals preferred.
• Experience range between 2-5 years into collections.

Personal attributes