Colleague Experience Lead

Creating brilliant colleague experiences

Lead a team focused on delivering a seamless, end-to-end colleague experience across every stage of the colleague lifecycle.

Use colleague feedback, insight and data to identify opportunities to improve experiences, remove friction and create moments that matter.

Driving operational excellence

Ensure colleague processes are delivered accurately, efficiently and in line with all legal, regulatory and compliance requirements.

Balance exceptional colleague experience with robust controls, governance and risk management.

Leading continuous improvement

Build and deliver a roadmap that increases automation and self-service across the colleague journey.

Use data and insight to simplify processes, eliminate inefficiencies and continuously improve how we support colleagues and managers.

Leading and developing your team

Build, develop and inspire a high-performing team, creating an environment where people can do their best work.

Set clear priorities, remove obstacles and ensure the team remains focused on delivering the improvements that will have the greatest impact on colleagues.

You'll be passionate about colleague experience and motivated by making things better.

You'll thrive in a fast-paced environment, enjoy solving problems and be comfortable balancing operational excellence with continuous improvement. You'll be a collaborative leader who brings people together, simplifies complexity and creates momentum.

We are looking for someone who has:

Experience leading Colleague Experience, People Operations, HR Operations, Shared Services teams.

A passion for creating exceptional colleague experiences.

Strong knowledge of employment legislation, compliance and operational governance.

Experience using data, insight and feedback to improve services and inform decision-making.

A track record of introducing automation, self-service solutions or process improvements.

Excellent stakeholder management and communication skills.

Strong planning and prioritisation capability within a complex, high-volume environment.

Experience building, developing and leading high-performing teams.

A continuous improvement mindset with a desire to challenge the status quo.

Most importantly, you'll be curious, collaborative and passionate about delivering a service and creating experiences that are simple, effective and genuinely makes a difference for our colleagues.

Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.

You can expect a two stage interview process for this position:

1st stage - An informal 30-45 minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have.

2nd stage – A one-hour formal face-to-face interview where you can expect a task and values based competency questions.

As an inclusive employer please do let us know if you require any reasonable adjustments.

If you'd like to know more about our interviews, you can find out here .

We’re building a culture of everyday inclusion , and welcome applications from anyone who believes they can do the job. We don’t discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via talentacquisition@theverygroup.com. We’ll be happy to support you.

We’re proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.