Cluster Learning & Development Manager - Human Resources - InterContinental Hotels Group® Dubai Festival City

• Facilitate leadership development journeys for supervisors, managers, and senior leaders using approved IHG learning content.
• In-person Training (Instructor-Led) guest experience and Leadership training topics
• Support PDPs and succession planning by identifying development priorities for high-potential talent in partnership with People & Culture and department heads.
• Support leaders to coach, develop, and performance-manage their teams effectively.

• Lead and sustain a strong Departmental Trainer framework that enables learning to be delivered and reinforced within departments.
• Train, coach, and support departmental trainers to ensure consistency, confidence, and effectiveness.
• Monitor trainer capability and intervene where performance gaps exist.

• Lead the property onboarding experience, ensuring alignment with IHG University pathways and brand expectations.
• Facilitate or oversee delivery of all core learning programs supplied by IHG.
• Ensure learning pathways are clear for new colleagues, new supervisors, and newly appointed managers.

• Track learning completion, engagement, and effectiveness using IHG University and other approved tools.
• Evaluate learning impact beyond attendance, focusing on application, behaviour change, and performance improvement.
• Use insights to continuously refine learning priorities and delivery.
• Stakeholder Partnership:
• Act as a trusted learning partner to the Hotel Leadership Team.
• Coach leaders to take ownership of learning outcomes within their departments.
• Collaborate with Operations, Quality, and Brand teams to ensure learning supports service excellence.

What we need from you:

• Bachelor’s degree or equivalent professional experience.
• Minimum 3–5 years’ experience in Learning & Development, ideally within luxury hospitality or service-led environments.
• Proven experience implementing and driving enterprise learning platforms (IHG University or similar).
• Strong facilitation, coaching, and stakeholder influencing skills.
• Solid understanding of adult learning principles and blended learning delivery.
• Ability to diagnose performance gaps and translate them into effective learning interventions.
• Confident communicator with credibility across operational and leadership teams.

What you can expect from us:

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to all applicants.

We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment.

We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.