Cluster Learning and Development Manager (Al Messila and Sharq Village & Spa)

Job Summary

Candidate Profile

• Either a relevant 2-year degree plus 2 years of related experience, or a relevant 4-year bachelor's degree.
• A certified trainer qualification is required.
• Relevant fields include Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major.

Employee Training

• Promote training programs and help employees understand behaviors that support service excellence.
• Deliver ongoing training on guest expectations, customer service, leadership, and technical skills.
• Meet with the training cadre regularly to support training efforts.
• Observe service behaviors and provide feedback to employees and managers.

Training Effectiveness

• Monitor class enrollment and attendance and meet participants to assess progress and concerns.
• Partner with operational leaders to assess technical and leadership skills.
• Review guest satisfaction results and other data to identify improvement areas.
• Measure transfer of learning from courses into operations and incorporate adult learning principles.

Program Planning

• Identify performance gaps and work with managers to implement appropriate training.
• Adjust training methods or retrain employees as appropriate.
• Align training programs with key business indicators and organizational values.
• Develop training to improve service performance and establish clear employee expectations.

Budget Management

• Participate in developing the training budget as required.
• Manage the budget and controllable expenses in alignment with human resources and property financial goals.
• Use a P-card when appropriate to control and monitor departmental expenditures.

Workplace and Schedule

• The position is located at the hotel properties in Doha, Qatar.
• The schedule is full time and the role is not remote.