Cluster Groups Manager (Proactive) - Four Points by Sheraton Sheikh Zayed Road

Role Overview

Education and Experience

• A high school diploma or GED plus 2 years of relevant sales, marketing, guest services, or front desk experience is required.
• Alternatively, a two-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major may qualify without work experience.

Sales and Business Development

• Identify new business opportunities and strategies to achieve individual and cluster group revenue targets.
• Build relationships with new and existing customers to generate repeat and incremental business.
• Conduct sales calls, client visits, presentations, FAM trips, trade shows, networking, and site inspections.
• Maintain an active sales pipeline and follow up on leads, enquiries, proposals, and opportunities.
• Promote hotel offers and promotions to generate incremental and repeat group business.
• Take ownership of lost business and develop opportunities to win back or redirect it within the cluster.

Commercial and Cluster Coordination

• Coordinate on-property and off-property sales channels across the cluster.
• Identify cross-selling and referral opportunities between cluster hotels.
• Work with the Cluster Revenue Team on rates, availability, restrictions, and commercial conditions.
• Maximize revenue across rooms, meeting space, banquet, food and beverage, and ancillary opportunities.
• Share market intelligence, competitor activity, customer feedback, and opportunities with sales and revenue teams.
• Contribute to weekly Cluster Groups and Events Strategy and Operations meetings.

Event Handover and Customer Service

• Ensure confirmed business is accurately and timely handed over to Event Management and operational teams.
• Conduct pre-event communication with clients and operations to confirm requirements.
• Maintain client contact before arrival, during events, and after departure to support satisfaction and repeat business.
• Provide customer service consistent with company and brand standards.

Systems and Platforms

• Use Opera to maintain accurate group blocks, rates, reservations, pickup, and event requirements.
• Maintain knowledge of Empower, MI Leads, Marriott Bonvoy, Hotel Planner, and other relevant Marriott systems.
• Use approved lead-generation tools to achieve and exceed agreed targets.

Schedule and Position

• The schedule is full time.
• The position type is management.

Workplace

• The role is based at Four Points by Sheraton Sheikh Zayed Road in Dubai and is not remote.
• The work includes client visits, site inspections, networking, trade shows, and hotel-based coordination.