Cluster Event Booking Center Executive - Four Points by Sheraton Sheikh Zayed Road

Position Summary

Booking and Guest Service

• Process reservation requests, changes, and cancellations received by phone, fax, or mail.
• Answer, record, and process guest calls, requests, questions, and concerns.
• Process Marriott Rewards redemption requests and enter loyalty information into the appropriate software.
• Determine and provide complimentary rewards points, show tickets, gift certificates, or similar gifts.
• Welcome guests, anticipate service needs, and address concerns with genuine appreciation.

Sales and Administration

• Promote brand image internally and externally and use upselling techniques to maximize revenue.
• Perform filing, email, typing, faxing, and other office duties supporting Sales & Marketing.
• Prepare and review written documents accurately and completely.

Team and Quality Standards

• Assist management in training and motivating employees and serve as a role model.
• Develop and maintain positive working relationships and support team goals.
• Monitor performance to ensure adherence to quality expectations and standards.
• Follow company policies, maintain confidentiality, protect company assets, and maintain professional presentation.

Preferred Qualifications

• A high school diploma or G.E.D. equivalent is preferred.
• At least two years of related work experience is preferred.
• No supervisory experience is required.
• No license or certification is required.

Physical and Work Setting Requirements

• The position is not remote and is based on Sheikh Zayed Road, Dubai.
• The role requires reading and visually verifying information in a variety of formats.
• The role requires moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Schedule

• The position is full time.