Cluster Assistant Sales Manager - Leisure
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Key skills for this role
About the Role
Aloft Hotels is hiring a Cluster Assistant Sales Manager - Leisure to drive sales, manage reservations, and support guest relations. Requires 2+ years of related work experience and a high school diploma.
Key Skills for This Role
Responsibilities
- Contact appropriate departments to resolve guest calls, requests, or problems
- Use sales techniques to maximize revenue while maintaining guest loyalty, including up selling
- Determine and give complimentary items to guests as gifts for their patronage
- Promote awareness of brand image internally and externally
- Process requests for redeeming Marriott Rewards points
- Process all reservation requests, changes, and cancellations
- Answer, record, and process all guest calls, requests, questions, or concerns
- Perform general office duties to support Sales & Marketing
Requirements
- High school diploma or G.E.D. equivalent
- At least 2 years of related work experience
Full Job Posting
Position Summary
- Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up selling.
- Determine and give complimentaries to guests as gifts for their patronage.
- Promote awareness of brand image internally and externally.
- Process requests for redeeming Marriott Rewards points.
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Enter Marriott Rewards information into appropriate software when taking guest reservations.
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Perform general office duties to support Sales & Marketing.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 2 years of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
Additional Information
- Job Number: 26081472
- Schedule: Full Time
- Located Remotely? N
- Position Type: Non Management
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