Cloud Support Engineer II

Job Title: Cloud Support Engineer II Work Location: 145 Broadway, Cambridge, MA 02142 Job Description: Akamai Technologies, Inc. is hiring for the following role in Cambridge, MA (multiple openings): Cloud Support Engineer II Performing technical service support for global online customers. Improving processes, optimizing operations, and improving metrics, leading to industry-leading support experience. Working as a trusted support partner to resolve customer’s queries and technical issues. Owning problem resolution and collaborating with internal teams to ensure customer success on the Akamai platform. Leading investigations across Akamai’s Distributed Network for optimized performance and delivery for customers. Analyzing existing technical issues across Akamai’s Distributed Networks and proposing solutions to prevent issues from recurring. Telecommuting permitted from anywhere in the United States. AG1417 #LI-DNI Required Qualification: Master’s degree or foreign equivalent in Computer Science, Software Engineering, Information Technology Management, Electrical Engineering, Electronics Engineering, Computer Engineering, Computer Networking, or Telecommunications Engineering, plus two (2) years of experience in the job offered or closely related engineering role. Must have: Two (2) years of experience with the following: diagnosing and troubleshooting cloud-related technical issues, HTTP/S, TCP/IP, DNS, SSL/TLS, Linux/Unix, tcpdump, and monitoring systems.

At Akamai, we make life better for billions of people, trillions of times a day.

Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes.

We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple: Cloud and Edge: Running apps closer to users for instant performance.

Security: Neutralizing threats before they ever reach your data.

Content Delivery: Scaling the world's biggest moments without a glitch.

AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge.