Cloud Specialist 3 (Incident Management & Change Management)

• Act as the process owner for all organizational change management activities.
• Develop, maintain, and enforce change management policies, standards, and procedures.
• Approve and monitor changes to ensure minimal operational impact and compliance with best practices.
• Collaborate with IT, Operations, and business stakeholders to evaluate and authorize change requests.
• Track change metrics, generate reports, and continuously improve the change management process.
• Provide guidance, training, and support to teams on change management practices.
• Bachelor's degree or equivalent experience
• Minimum 5+ years
• Proven experience in incident management, emergency response, or related fields.
• Demonstrated experience in change management process ownership.
• Strong leadership, decision making, and problem-solving skills.
• Excellent communication and interpersonal skills
• Experience in escalation and risk management will be added advantage.
• Ability to manage multiple priorities and work under pressure.
• Good experience with Microsoft Operating systems and products
• Practical experience in using Service Management tools and methodologies
• Good ability to develop and use engaging, informative and compelling presentation methodologies
• Good business and technology acumen
• Demonstrated ability to influence, motivate and mobilize team members and business partners
• Demonstrated ability to operate at the highest level of integrity, professionalism, and forthrightness
• Able to thrive in a fast paced, deadline driven environment
• Sharp, fast learner with technology curiosity and aptitude
• Up to 10% of travel time required

Hyland’s Offering We’re proud of our culture and take employee engagement seriously.

By listening to employees’ feedback, we’re able to provide meaningful benefits and programs to our workforce.

• Learning & Development - development budget (used for certifications, conferences etc..), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees.
• R&D focus – cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow.
• Work-life balance culture – flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust, and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office!
• Well-being - private medical healthcare, life insurance, gym reimbursement.
• Community Engagement – Volunteer time off (24h/year).
• Diversity & Inclusion – employee resource groups, inclusion benefits and policies
• Niceties & Events – snacks and beverages, employee referral program, birthday, baby gifts and employee programs

If you would like to join the company where honesty, integrity and fairness lie in the bottom of values, where people are truly passionate about technology and dedicated to their work – connect with us!