Cloud Ops Engineer II

Bachelor's degree in Computer Science, Engineering, Information Technology, or a related discipline.

2+ years of experience in Cloud Operations, Production Support, Site Reliability, or Infrastructure Support roles.

Experience supporting SaaS applications and production environments hosted on AWS and/or Azure.

Strong experience with Linux administration and troubleshooting.

Hands-on experience working with Kubernetes, Docker Swarm, Elasticsearch, Kafka, Nginx, MSSQL, IIS, or similar technologies.

Experience using monitoring and log management tools such as Grafana, ELK, Prometheus, Sensu, Zabbix, or equivalent platforms.

Familiarity with incident management, problem management, capacity planning, backup and disaster recovery processes.

Experience troubleshooting REST APIs using tools such as Postman.

Understanding of cloud IaaS and PaaS services and their operational management.

Experience supporting large-scale production environments involving data imports, exports, and multi-tenant architectures.

Familiarity with ticketing and service management platforms such as Jira Service Management, ServiceNow, or equivalent.

Understanding of security, compliance, access management, and operational best practices within cloud environments.

Strong analytical and problem-solving skills with the ability to diagnose complex technical issues.

Excellent communication and stakeholder management skills.

Ability to work independently and collaboratively in a fast-paced global environment.

Exposure to Shell Scripting and Python is preferred.

Customer-first mindset with strong ownership and accountability.

Willingness to work in a 24x7 rotational shift environment from Bangalore.