Cloud Operations - Service Reliability Engineer

Strong analytical and problem-solving skills, with a logical approach to issue identification, diagnosis and service improvement.

Technically curious, with an enthusiasm for understanding a broad set of systems, technologies and operational domains.

Ability to interpret monitoring data, identify patterns and translate operational insight into meaningful improvement activity.

Ability to make sound decisions under pressure and support effective incident response.

Strong commitment to service reliability, operational resilience and excellent customer service.

Commercial acumen, including an understanding of IT service costs, cloud consumption and how technology adds value to the business.

Ability to promote technical standards, automation and reliability practices using clear, business-friendly language.

Personal credibility; highly self-motivated self-starter who will undertake all activities to the highest professional standards.

Excellent communication skills, both orally and written.

Ability to operate within a wider team where there may be ambiguity and conflicting priorities.

Ability to build effective working relationships across a diverse set of internal teams and influence the adoption of monitoring, automation and cloud engineering standards.

Experience of working in a global environment across international locations with an appreciation of multiple cultures.

Practical knowledge of SRE principles, observability, incident response, problem management and operational resilience.

Detailed practical knowledge of Microsoft Azure infrastructure and platform services, including monitoring, diagnostics, RBAC, networking and automation.

Knowledge of Infrastructure as Code, source control and pipeline-based delivery using tools such as Bicep, Azure DevOps and GitHub.