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Cloud Operations Manager
Mitsubishi Electric Iconics Digital Solutions, Inc.
Dudley, GBR
Full-time
Senior · 5+ years experience
Onsite
GBP 55000-75000 yearly / year
Discovered 2 weeks ago
Microsoft AzureAWSAzure DevOpsSFDC.NET CoreC#
Free
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Microsoft AzureAWSAzure DevOps
Role Overview
Benefits
Commencement: ASAP
Full Time Position, 37.5 hours/week, Mon-Fri
Location: Dudley, West Midlands
Travel: Some occasional international travel may be required
Annual bonus up to 4%
Vacation: 33 days (includes bank holidays and end of year closure)
Excellent working conditions
Team Building
7% company pension contribution
Cycle to work and EV car schemes
Key Skills for This Role
Microsoft AzureAWSAzure DevOpsSFDC.NET CoreC#
Full Job Posting
Description
The Cloud Operations Manager is a vital role in overseeing one of the key customer facing elements within our business. The manager will embrace the “customer first” ethos of the Customer Care division and ensure this is consistently reflected across the global Cloud Operations team. Reporting to the VP of Customer Care, the role will be responsible for all Cloud Operations Engineers globally and will provide leadership, operational direction, governance and performance management across regional teams. The manager will ensure customer cloud deployments and customer facing internal deployments are monitored, maintained and continually improved to meet service level expectations. The role will focus on building a scalable global operating model for Cloud Operations, covering deployment governance, release coordination, platform monitoring, incident management, operational reporting, cost optimisation and continuous improvement. The manager will also promote the work and value of the Cloud Operations team across Customer Care, Product Engineering, Quality Assurance, QPS and regional support teams.
Key Responsibilities
- Global Cloud Operations Leadership - lead, coach and manage all Cloud Operations Engineers globally, ensuring clear priorities, consistent working practices, effective skills development and strong alignment with Customer Care objectives.
- Managing Cloud Deployments - own and govern the processes used to deploy cloud applications across a variety of Microsoft Azure resource types and associated DevOps tooling, with a focus on safe, repeatable and optimised deployments that support zero downtime updates wherever possible.
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