linkedin
Cloud Engineer
Inter-Prompt Global (IP Global)
Abu Dhabi, UAE
Contract
Entry
Field
1 months ago
KubernetesDockerLinux AdministrationRed Hat Enterprise LinuxShell ScriptingTCP/IP
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
KubernetesDockerLinux Administration
About the Role
Inter-Prompt Global seeks a Cloud Operations Engineer for L1/L2 operations support of telecom cloud and core network infrastructure. The role involves monitoring, troubleshooting, and incident management in a 24x7 shift-based environment, requiring experience with Kubernetes, Linux, and cloud-native technologies.
Key Skills for This Role
KubernetesDockerLinux AdministrationRed Hat Enterprise LinuxShell ScriptingTCP/IP
Responsibilities
- Monitor cloud infrastructure, SDI, CNF, VNF, and cloud native environments.
- Perform proactive health checks and identify service degradation.
- Handle alarms, events, and incidents from monitoring systems.
- Perform first level troubleshooting and service restoration.
- Escalate complex issues to second line support, vendors, and engineering teams.
- Manage incidents according to ITIL processes, perform fault isolation and root cause analysis.
- Coordinate with customer operations teams during critical incidents and provide timely updates.
- Monitor Kubernetes clusters and cloud native workloads, validate pod, node, and container health.
- Investigate container failures, resource exhaustion, and application alarms.
- Support compute, storage, virtualization, and networking platforms; execute routine operational activities.
- Maintain operational procedures, troubleshooting guides, and produce incident reports.
Requirements
- Bachelor's degree in Computer Science, Telecommunications, Information Technology, or related discipline
- 2–5 years of experience in Cloud Infrastructure, SDI, Telecom Operations, or related environments
- Experience supporting Kubernetes based and cloud native platforms
- Strong troubleshooting and analytical skills
- Ability to work under pressure during critical incidents
- Excellent communication and customer facing skills
- Knowledge of ITIL Incident, Problem, and Change Management processes
- Ability to work in 24x7 shift rotations and on call environments
- Government security clearance required (Valid UAE ID mandatory)
Full Job Posting
Role Summary
- The Cloud Operations Engineer is responsible for operational support, monitoring, troubleshooting, and incident management of cloud infrastructure environments.
- The role supports telecom cloud and core network infrastructure services within a 24x7 operational environment.
- Level: L1/L2 Operations Support Engineer
- Domain: Telecom Cloud / Core Network Infrastructure / Kubernetes Operations
- Work Pattern: 24x7 Shift Based Operations Support
- Duration: 12 Months (likely to extend)
- Location: UAE Data Centers
- Security Requirements: Government security clearance required (Valid UAE ID mandatory)
Key Responsibilities
- Operations & Monitoring: Monitor cloud infrastructure, SDI, CNF, VNF, and cloud native environments; perform proactive health checks; handle alarms, events, and incidents; perform first level troubleshooting; escalate complex issues.
- Incident Management: Manage incidents according to ITIL processes; perform fault isolation and root cause analysis; coordinate with customer operations teams; provide timely incident updates.
- Cloud Native Operations: Monitor Kubernetes clusters and cloud native workloads; validate pod, node, and container health; investigate container failures; support deployment validation.
- Infrastructure Management: Support compute, storage, virtualization, and networking platforms; monitor cluster health; execute routine operational activities; support maintenance windows.
- Documentation & Reporting: Maintain operational procedures and troubleshooting guides; produce incident reports; update knowledge bases.
Required Technical Skills
- Cloud & Infrastructure Platforms: SDI, CEE, CNIS, Cloud Container Distribution Platforms, CNF, VNF.
- Linux Administration (Mandatory): RHEL, Linux troubleshooting, shell scripting.
- Kubernetes & Containers (Mandatory): Kubernetes architecture, Docker, pod/deployment/StatefulSet/Service/Ingress management, kubectl troubleshooting.
- Networking (Mandatory): TCP/IP, VLANs, Routing and Switching, DNS, DHCP, NTP, Load balancing, Firewall and security group fundamentals.
- Infrastructure & Virtualization: VMware vSphere, compute/storage/networking concepts, high availability and disaster recovery.
- Monitoring & Automation: Prometheus, Grafana, ELK Stack, Ansible (preferred), Git and CI/CD fundamentals.
- Telecom Domain Knowledge (Preferred): 4G EPC, 5G Core, IMS Architecture, CNF/VNF deployment, Telco Cloud operations.
Required Competencies
- Strong troubleshooting and analytical skills.
- Ability to work under pressure during critical incidents.
- Excellent communication and customer facing skills.
- Knowledge of ITIL Incident, Problem, and Change Management processes.
- Ability to work in 24x7 shift rotations and on call environments.
Education & Experience
- Bachelor's degree in Computer Science, Telecommunications, Information Technology, or a related discipline.
- 2–5 years of experience in Cloud Infrastructure, SDI, Telecom Operations, or related environments.
- Experience supporting Kubernetes based and cloud native platforms is highly desirable.
Preferred Certifications
- RHCSA (Red Hat Certified System Administrator)
- CKA (Certified Kubernetes Administrator)
- VMware VCP
- ITIL Foundation
- Cloud Infrastructure or Cloud Native Platform Certifications
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career