Closing Operations Associate

2+ years of experience in closing operations, real estate transactions, mortgage operations, or a related high-volume, documentation-focused operations environment.

You have experience in title and escrow closing, ideally with purchase transactions across multiple states, and are comfortable working to define service standards and key performance indicators.

You bring a strong customer service orientation, putting buyers’, sellers’, agents’, and lenders’ experiences first in every interaction.

You are comfortable using a variety of technologies and workflow tools, especially those that support managing phone and email communication in a high-volume environment.

You have a proven ability to prioritize competing deadlines, manage multiple transactions at once, and deliver high-quality work in a fast-paced setting.

You communicate clearly and effectively with customers and internal partners and bring strong attention to detail, including the ability to learn and follow county, state, and regulatory requirements.

You bring a forward-thinking, problem-solving mindset and enjoy partnering with technical teams on discovery, testing, and feedback for new product enhancements and features.

You are team-oriented and collaborative across functions, are willing to obtain state escrow licensing where required, and see bilingual skills—particularly Spanish—as a plus if you have them.

Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality.

How we work is a key part of that transformation. Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they’re most productive—enabling us to move fast, stay connected and deliver on our people promise.

Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list , reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.