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Clinical Support Specialist
Videa
Boston, UAE
Full Time
Mid
3 weeks ago
Customer SuccessAccount ManagementProject ManagementSales EngineeringData LiteracyCommunication
Free
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About the Role
Videa seeks a Validation Clinical Support Specialist to own the customer validation lifecycle, from kickoff through conversion decision. You will drive time-to-value, manage risk, and convert validations to paid contracts.
Key Skills for This Role
Customer SuccessAccount ManagementProject ManagementSales EngineeringData LiteracyCommunication
Responsibilities
- Own the validation lifecycle: run kickoffs, define mutual success criteria, drive pilot toward conversion decision
- Drive time to value: get validation users onboarded, activated, and using product against goals quickly
- Manage risk proactively: monitor adoption signals, surface at risk pilots, execute recovery plays
- Convert and transition: partner with Account Management to build business case and convert validations to paid
- Be the voice of the customer: synthesize validation feedback into prioritized themes for Product and GTM
- Build the playbook: document what works across validations to improve conversion rate
Requirements
- 2 4 years in customer success, account management, sales engineering, or closely related customer facing role at a B2B SaaS company
- Track record of driving measurable customer outcomes against a deadline (quota, conversion targets, activation goals)
- Strong project management instincts: ability to run multiple validations in parallel
- Excellent written and verbal communication, including presenting to senior stakeholders
- Commercial fluency — comfortable with conversion conversation
- Data literacy: use product usage and engagement data to prioritize
Full Job Posting
The Role
- We run time boxed validations, and the Validation Clinical Support Specialist owns the customer from kickoff through the conversion decision.
- Your success is measured by whether a validation hits its agreed upon success criteria and converts to a paid contract within the validation window.
- This role sits at the intersection of customer success, sales, and product.
Key Responsibilities
- Own the validation lifecycle. Run kickoffs, define mutual success criteria and a mutual action plan, and drive the pilot toward a clear go/no go conversion decision by the opt out date.
- Drive time to value. Get validation users onboarded, activated, and using the product against their stated goals as quickly as possible.
- Manage risk proactively. Monitor adoption and engagement signals, surface at risk pilots early, and execute recovery plays before the opt out window closes.
- Convert and transition. Partner with Account Management/Account Executives to build the business case, secure executive sponsorship, and convert validations to paid.
- Be the voice of the customer. Synthesize validation feedback into clear, prioritized themes for Product and GTM.
- Build the playbook. Document what works across validations so the team's conversion rate compounds over time.
What You Bring
- 2–4 years in customer success, account management, sales engineering, or a closely related customer facing role at a B2B SaaS company.
- A track record of driving measurable customer outcomes against a deadline — quota, conversion targets, activation goals, or similar.
- Strong project management instincts: you can run multiple validations in parallel, each at a different stage, without dropping the ball.
- Excellent written and verbal communication, including comfort presenting to and aligning senior stakeholders.
- Commercial fluency — you are comfortable with the conversion conversation and do not shy away from asking for the business.
- Data literacy: You use product usage and engagement data to prioritize where to spend your time.
What We Offer
- Competitive compensation and meaningful equity
- Unlimited PTO
- 100 percent company paid dental and vision coverage
- Generous medical contributions
- The opportunity to work on AI that is actually used every day
- A team of thoughtful, driven people who genuinely care
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