Clinical Scheduler - Dermatology

The Clinical Scheduler provides comprehensive clinical scheduling and high-level administrative and secretarial support. This includes managing a high volume of incoming calls and faxes, assessing the nature and urgency of inquiries, and directing callers as appropriate. The role involves evaluating scheduling requests within a team-based structure, ensuring prompt and courteous service to patients and referring providers using the EPIC scheduling system. Duties also include scheduling general dermatology appointments, cosmetic procedures and elisions, managing appointments, communicating with office staff & providers as well as providing information to patients and visitors, and maintaining accurate patient records. Flexibility in work hours and the ability to provide cross-coverage in various clinical areas are essential.

This role is REMOTE, but must live in CT.

The 1st 6-8 weeks will be fully on-site for training and then Fully remote after that. Required Skills and Abilities 1. Customer Service: Demonstrated experience with Surgical scheduling. Demonstrated excellent customer service skills with strong verbal and interpersonal communication, capable of interacting professionally with patients, providers, and staff. 2. Organizational Skills: Strong attention to detail and timeliness, able to handle multiple tasks and prioritize effectively in a fast-paced environment. 3. Technology Proficiency: Proficiency in EPIC or similar EMR systems, with experience in scheduling and patient information management. 4. Communication and Listening: Effective listening skills and the ability to accurately assess and direct inquiries, with professional telephone etiquette. 5. Independence and Judgment: Ability to use sound independent judgment and critical thinking to manage patient interactions and resolve issues effectively. Preferred Skills and Abilities

1. Medical Terminology: Knowledge of medical terminology and previous experience in a medical office or call center, especially in high volume settings. 2. Bilingual Skills: Spanish-speaking proficiency is advantageous for communicating with a diverse patient population. 3. Advanced Technology Skills: Experience with additional software, such as Microsoft Excel and multi-line telephone systems, is beneficial. 4. Specialized Experience: Experience in dermatology, and familiarity with EPIC . 5. Flexibility and Adaptability: Demonstrated ability to adapt to different clinical areas, manage high call volumes, and learn new procedures and technologies quickly.