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Clinic Supervisor
Clay clinic
Jeddah, KSA
Full Time
Manager
Onsite
2 weeks ago
Clinic OperationsLeadershipCustomer ServicePatient Experience ManagementMOH RegulationsOperational Management
Free
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Clinic OperationsLeadershipCustomer Service
About the Role
Clay Clinic is seeking an experienced Clinic Supervisor to lead operational excellence and support the growth of healthcare services. The role involves overseeing clinic operations, managing cross-functional departments, ensuring compliance with healthcare regulations, and driving business performance.
Key Skills for This Role
Clinic OperationsLeadershipCustomer ServicePatient Experience ManagementMOH RegulationsOperational Management
Responsibilities
- Lead and optimize overall clinic operations, ensuring exceptional service delivery and patient experience.
- Drive operational efficiency through effective management of patient flow, scheduling, and resource planning.
- Oversee cross functional departments including Customer Service, Marketing, Hospitality, and Facility Operations.
- Partner with physicians and management on service development, pricing strategy, and business growth initiatives.
- Ensure full compliance with healthcare regulations, quality standards, and operational policies.
- Lead the management, investigation, and resolution of MOH cases, regulatory matters, and patient complaints.
- Monitor business performance, operational KPIs, and implement continuous improvement strategies.
- Oversee facility management, medical equipment readiness, and operational continuity.
- Prepare executive reports and support strategic planning, expansion, and organizational development.
- Build high performing teams while fostering a culture of accountability, excellence, and professionalism.
Requirements
- Experience in clinic operations, preferably in aesthetic or healthcare sector
- Strong leadership and team supervision skills
- Excellent customer service and patient experience management
- Knowledge of MOH regulations and required licensing compliance
- Strong organizational and operational management skills
- Excellent communication and interpersonal abilities
- Bachelor's degree in healthcare management or related field
Full Job Posting
Job Description
- Designation: Clinic Supervisor
- Job Period: Full Time
- Clay Clinic is seeking an experienced and results driven Clinic Supervisor to lead operational excellence and support the continued growth of our healthcare services.
Key Responsibilities
- Lead and optimize overall clinic operations, ensuring exceptional service delivery and patient experience.
- Drive operational efficiency through effective management of patient flow, scheduling, and resource planning.
- Oversee cross functional departments including Customer Service, Marketing, Hospitality, and Facility Operations.
- Partner with physicians and management on service development, pricing strategy, and business growth initiatives.
- Ensure full compliance with healthcare regulations, quality standards, and operational policies.
- Lead the management, investigation, and resolution of MOH cases, regulatory matters, and patient complaints, ensuring timely corrective and preventive actions.
- Monitor business performance, operational KPIs, and implement continuous improvement strategies.
- Oversee facility management, medical equipment readiness, and operational continuity.
- Prepare executive reports and support strategic planning, expansion, and organizational development.
- Build high performing teams while fostering a culture of accountability, excellence, and professionalism.
Requirements
- Experience in clinic operations, preferably in aesthetic or healthcare sector.
- Strong leadership and team supervision skills.
- Excellent customer service and patient experience management.
- Knowledge of MOH regulations and required licensing compliance.
- Strong organizational and operational management skills.
- Excellent communication and interpersonal abilities.
Qualification
- Bachelor's degree in healthcare management or related field
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