Clinic Network Operations Manager at Integrative Emergency Services — Dallas, USA | Base Career

Urgent Surgery Associates (URSA) - a subsidiary of Integrative Emergency Services, LLC (“IES”) - is seeking a Clinic Network Operations Manager who will be responsible for the day-to-day performance, consistency, and effectiveness of surgical practice operations across the division.

This role balances hands-on operational management with enterprise alignment, ensuring clinics delivery high-quality, compliant, and patient-centered care, productivity, and growth objectives.

This Manager will partner closely with clinical leaders, surgeons, and executive leadership to ensure operational workflows are efficient, standardized, and continuously evaluated to proactively identify issues and help each practice run its best.

This role requires local travel, primarily within the DFW metroplex.

ESSENTIAL DUTIES AND RESPONSIBILITIES The responsibilities listed here represent the majority of the role but are not all-inclusive; other duties may be assigned.

Provide day-to-day oversight of clinic and surgical practice operations, aligning daily execution with organizational goals, growth strategy, quality standards and clinical integration.
Actively manage operational performance across all clinic locations, addressing workflow gaps, and service issues.
Build strong relationships with stakeholders, clinical leaders, client surgeons, and clinic staff.
Manage and coordinate operational functions across departments to ensure seamless collaboration between clinics and intradepartmental teams.
Assist with implementation of process improvements to address operational inefficiencies, communication gaps, and delays.
Prepare, refine, maintain and execute standardized surgical clinic workflows, processes, policies and procedures.
Independently manage meeting coordination and agendas to support surgeons and clinic operations.
Align clinic operational capacity with marketing initiatives and new service launches.
Collaborate with department leadership to ensure operation teams are prepared to support marketing campaigns, increased demand, and new service launches.
Oversee the process for network provider compliance training, onboarding, acknowledgement of policies and standard operation procedures in alignment with network compliance standards.
Oversee EMR implementation and optimization with high-level engagement to ensure workflow tools, standardization and timelines align with the network objectives.

Knowledge, Skills, Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In-depth understanding of clinic operations, healthcare regulations, and industry best practices.
Superior customer service, communication, and presentation skills for engaging executive leadership, physicians, and cross-functional teams.
Ability to lead, foster collaboration, and manage change in a dynamic healthcare environment.
Ability to prioritize initiatives, allocate resources, and manage multiple projects at an enterprise level using judgment, discretion, and problem-solving abilities
Ability to partner with IT and operational teams to address system access, EMR systems user support, and workflow alignment issues.
Ability to develop and implement strategies that align with organizational goals and regulatory requirements.
Strong organizational and time-management skills with high attention to detail.

High school diploma or equivalent
Minimum 5 years of experience in healthcare operations
Hands-on experience with eClinicalWorks (eCW).
Demonstrated experience working across multiple departments to coordinate workflows and operations requirements.
Working knowledge of how clinic operations and processes impact financial performance.
Proficient in Microsoft Office Suite

Bachelor’s degree in healthcare administration, Business Administration or related field.
Experience in surgical specialty operations
EMR implementation experience

Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
While performing the duties of this job, the employee is regularly required to talk and hear
Frequently required to stand, walk, sit, use hands to feel, and reach with hands and arms.
Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
Occasionally lift and/or move up to 20-25 pounds
Fine hand manipulation (keyboarding)

Corporate and Clinic environments
May visit hospital locations and vendors
The noise level in the work environment is usually low
Frequent local travel within DFW required Corporate: 4835 Lyndon B Johnson Fwy, Dallas, TX 75244 Clinic: 2710 Swiss Ave, Dallas, TX 75204 Additional clinics throughout DFW
Corporate: 4835 Lyndon B Johnson Fwy, Dallas, TX 75244
Clinic: 2710 Swiss Ave, Dallas, TX 75204
Additional clinics throughout DFW

Clinic Network Operations Manager

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