Clinic & MVA/WSIB Claims Coordinator

Axis Therapy & Performance is a growing network of physiotherapy, chiropractic & massage therapy clinics across the GTA. We deliver expert physical therapy powered by the human connection. We're 7 locations & growing, and we build careers, not just jobs.

There are two parts to this position:

First, you lead the admin team at our Scarborough clinic. The client coordinators & team leads at SCB report to you. You own the client experience, the schedule, the admin systems & the daily rhythm of the clinic THROUGH your team. You coach them, hold the standard & build coordinators who get better every month. Therapists start their day with clean schedules. Clients feel taken care of from first call to final visit. That's the standard you enforce.

Second, you own MVA & WSIB claims administration across our entire network. Every motor vehicle accident claim & every WSIB claim across all 7 clinics runs through you. Claim setup, HCAI submissions, OCF forms, WSIB forms, treatment plan approvals & extensions, insurer follow-up, unpaid claim chasing & keeping clinicians on top of their paperwork. You are the person who makes sure this money doesn't fall through the cracks.

What You'll Do

Client Coordinator Leadership

Lead, coach & develop the client coordinators & team leads at our Scarborough location

Own schedule health: new client allocation, booking flow, coverage planning

Hold the front desk to Axis standard: client experience, billing accuracy, documentation, SOPs

Handle escalated client issues & service recovery

Execute HR processes for your team: onboarding, performance conversations, documentation

Work directly with the Clinic Director to keep the clinic calm & predictable

Step in on the desk when needed, but your job is building a team that doesn't need you to