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Clinic Manager

Al Raha Medical Center

Abu Dhabi, UAE

Full-time

Onsite

Discovered 1 weeks ago

Clinic operations managementHealthcare operationsTeam managementPatient service and customer experienceDOH Abu Dhabi requirementsUAE healthcare regulations

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Clinic operations managementHealthcare operationsTeam management

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Role Overview

The Clinic Manager is responsible for the overall day-to-day management and operational performance of Al Raha Medical Center.

The role coordinates management, medical professionals, administrative staff, patients, suppliers, and external authorities.

The position is full-time and based in Abu Dhabi, UAE, reporting to management.

Clinic Operations and Staff Management

Oversee daily clinic operations, workflow, staffing coverage, doctor schedules, rosters, appointments, patient flow, and corrective actions.
Supervise medical, nursing, reception, customer service, administrative, and support staff.
Support recruitment, onboarding, training, performance evaluation, KPI monitoring, and resolution of staff issues.

Patient Experience and Compliance

Ensure high standards of patient service, satisfaction, communication, confidentiality, complaint resolution, and appointment management.
Ensure compliance with Department of Health Abu Dhabi requirements and applicable UAE healthcare regulations.
Maintain licenses, registrations, certificates, policies, and compliance documents and coordinate inspections, audits, and regulatory reviews.
Implement infection control, occupational health, health and safety, emergency, and waste-management requirements.

Financial, Inventory, and Facilities Management

Monitor revenue, expenses, productivity, billing, insurance coordination, collections, budgets, operational KPIs, and performance reporting.
Monitor medical supplies, consumables, equipment, stock levels, expiry dates, wastage, storage, procurement, and maintenance.
Ensure clinic premises and equipment are clean, safe, functional, maintained, and supported by effective service providers.

Quality and Administration

Implement quality improvement and corrective and preventive actions while maintaining audit and inspection documentation.
Prepare daily, weekly, and monthly reports covering staffing, patient volume, revenue, complaints, inventory, and other KPIs.
Coordinate with HR, Finance, IT, Marketing, Procurement, management, and external authorities and escalate significant issues.

Qualifications and Experience

Bachelor's degree in Healthcare Administration, Business Administration, Hospital Management, or a related field.
Minimum 3–5 years of experience in healthcare or medical center operations, preferably in the UAE.
Strong knowledge of UAE healthcare operations and DOH Abu Dhabi requirements.
Experience managing multidisciplinary healthcare teams and knowledge of clinic management systems, EMR, MS Office, and reporting tools.

Required Skills

Strong leadership, team management, communication, interpersonal, organizational, and time-management skills.
Problem-solving, decision-making, reporting, analytical, financial, and operational abilities.
Patient and customer service orientation with professionalism, confidentiality, accountability, and the ability to manage multiple priorities under pressure.

Preferred Qualifications

Previous experience in an Abu Dhabi medical center or clinic.
Knowledge of DOH inspections, audits, licensing, and healthcare compliance.
Experience with insurance or TPA coordination, business development, patient retention, or healthcare marketing.
Arabic language skills are advantageous.